What are the responsibilities and job description for the Director of Clinical Operation position at CoxHealth?
Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times
- Named one of America’s Greatest Workplaces by Newsweek in 2024.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Summary
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This position will oversee the implementation of ongoing management of the population health model. Specific responsibilities include participating in, developing, and driving an annual clinical initiative plan, monitoring key program and population metrics, participating in quality improvement efforts, and working with staff including, but not limited to care advisors, health coaches, behavioral health specialists, social workers, dieticians, and pharmacists in delivering optimal results. In addition, this position will contribute to the ongoing development of clinical guidelines and protocols used in the delivery of population health services. This is to include directing a comprehensive program with goals to improve quality outcomes and population health, while simultaneously lowering costs and annual trend for the populations served.
Job Requirements
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Education
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Required: RN with Bachelor’s Degree in Nursing, Business, Health Sciences, or a related field
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Preferred: Master’s in Health or Business Administration
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Experience
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Required: At least 2 years of related experience
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Preferred: At least 5 years of operational management experience in a clinical setting, clinical staff management, experience in a population management or managed care/insurance, or hospital case management setting
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Skills
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Work effectively with staff, public, and external agencies
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Take initiative and exercise good judgment, decision making, and problem solving
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Mission oriented
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Knowledge of clinical operations with mindset geared toward the creation, execution, and continuous improvement of new care management models
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Desire for and capability to drive toward and achieve a high standard of quality and results
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Working knowledge of clinical quality metrics such as CMS star ratings, HEDIS, NCQA or National Quality Forum type metrics
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Ability to understand the workflow of the multiple areas and assist in the creation and implementation of integrated policies, procedures, work plans, and creative solutions
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Working knowledge of Microsoft Office suite of applications
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Excellent written, computer, and oral communication skills
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Preferred experience in project management and process improvement
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Preferred experience in data analytics (preferably population analytics)
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Licensure/Certification/Registration
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Required: Current RN license active in the state of Missouri
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