What are the responsibilities and job description for the IT Field Support Technician II position at CoxHealth?
Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times
- Named one of America’s Greatest Workplaces by Newsweek in 2024.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Summary
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The IT Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. The position provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed while also repairing or replacing defective equipment with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
Job Requirements
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Education
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Preferred: Associate degree in healthcare information technology, information technology, or a related field.
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Experience
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Required: 2-6 years of experience in healthcare IT support or related field OR Associate degree in healthcare information technology, information technology, or a related field.
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Skills
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Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc.
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Exceptional written and oral communication skills
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Exception interpersonal skills, with a focus on rapport-building
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Strong documentation skills
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Understanding of TCP/IP based networking
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Work well with minimal supervision showing clear direction and initiative
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Strong analytical and problem-solving abilities
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Ability to effectively prioritize and execute tasks in a high-pressure environment
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Experience working in a team-oriented, collaborative environment.
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Licensure/Certification/Registration
N/A
IT Field Support Specialist I:
Job Requirements
- Education
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- Preferred: Associate’s degree in healthcare information technology, information technology, a healthcare-related field, or social sciences and related fields, including certifications such as Medical Assistant (MA) or Certified Nursing Assistant (CNA)
- Experience
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Required:
- 2 years of experience in healthcare IT support, healthcare operations, education or a related field.
- OR an Associate’s degree in healthcare information technology, information technology, social sciences or a related field
- OR 2 years of customer service or support experience.
- Skills
- Basic knowledge of healthcare IT systems and regulations
- Good problem-solving skills, good written and verbal communication skills as well as the ability to provide friendly, patient, and effective support to end-users.
- Ability to work in a team environment.
- Effectively troubleshoots end user issues, both technical and application, and escalates to additional resources as needed.
- Licensure/Certification/Registration
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N/A
IT Field Support Specialist II:
Job Requirements
- Education
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- Preferred: Associate’s degree in healthcare information technology, information technology, a healthcare-related field, or social sciences and related fields, including certifications such as Medical Assistant (MA) or Certified Nursing Assistant (CNA)
- Experience
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Required:
- 4 years of experience in healthcare IT support, healthcare operations, education or a related field.
- OR an Associate’s degree in healthcare information technology, information technology, social sciences or a related field
- OR 4 years of customer service or support experience.
- Skills
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Advanced knowledge of healthcare IT systems and regulations garnered from field experience.
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Ability to source IT assistance with appropriate partner support teams as necessary.
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Advanced client engagement skillset including mitigation and level reasoning.
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Ability to work in a team environment with excellent attention to detail.
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Capability to handle multiple tasks and prioritize them based on urgency
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Takes initiative to assist with new team member training and mentoring.
- Licensure/Certification/Registration
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N/A
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