What are the responsibilities and job description for the Work Comp Representative position at CoxHealth?
Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces by Newsweek.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Ranked among the Best Employers by State for Missouri.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Summary
The WorkComplete Specialist at CoxHealth is responsible for providing exceptional service to our workers' compensation customers and providers. This includes answering the CoxHealth WorkComplete Comp Line, appointment scheduling, obtaining authorizations for treatment, provide medical records coordinating patient care and other various needs as requested by customer. This position serves as a liaison between CoxHealth WorkComplete providers and the customer.
Job Requirements
- Education
- Required: High School Diploma or equivalent
- Experience
- Preferred: Previous experience in patient care and physician office work or workers' compensation management and care or customer service
- Skills
- Capable of multi-tasking and answering multiple phone lines
- Experience working with large patient volumes on a daily basis
- Ability to communicate effectively with a variety of people
- Ability to work independently or as part of a team
- Proficient in basic office programs and equipment
- Licensure/Certification/Registration
- N/A
