Production Support Specialist

Hi,

Please check the below Job Description and let me know your interest.

Senior Production Support Consultant

Location: Great Lakes Campus, Farmington Hills, MI (Monday - Thurs, in office. Friday – Remote)

Duration: 6 Months Contract

Job Description:

• The consultant will be responsible for providing production support for Enterprise Payments Group and Treasury Management products and applications.
• Production support includes testing validation during project execution and during minor and major software and hardware upgrades.
• Support will also include incident response in the event of an outage for assigned products and applications, including communications.
• As needed, this position will be required to work weekends and evenings. Will participate in evening and weekend testing validation events, and sometimes incident response events. May include overtime.

Position Competencies:

• Analytical skills
• Problem Solving Skills
• Communication Skills
• Multitasking Skills
• Focused on the Customer
• Have a Drive for Results
• Strong Business Acumen
• Strong Agility
• Excellent at Prioritizing and Managing Work.

Position Responsibilities:

• Act in a lead and/or supporting role on projects of various sizes executed utilizing both waterfall and agile methodologies to ensure excellent QA and UAT results.
• Represent client voice for user friendly and intuitive application design and requirements.
• Establish yourself as a subject matter expert for assigned applications and products.
• Create test plans, test scripts, coordinate and execute user acceptance testing.
• Act as a liaison between client group, technology group and production application support for assigned applications.
• Provide production and business support and problem resolution for the assigned applications.
• Effectively works in a team environment and independently.
• Proficient in use of Microsoft Office/Access/SharePoint.

Education Required:

• Bachelor's Degree from an accredited university.
• 7 years of relevant work experience.
• 5 years of experience working with incident resolution or problem determination.
• 5 years of experience testing, validating, and implementing system changes.

Regards

Durga

durga@cozentech.com