Shift Supervisors

It is a time of growth at Constructive Partnerships (CP) Unlimited! The Agency recently expanded its constituency to include housing migrants at a Sanctuary Site in Brooklyn. We are a leading non-profit provider of residential, day habilitation, Article 16, vocational, wheelchair, and transport services throughout New York City and the Hudson Valley to people with intellectual and developmental disabilities.
 

POSITION SUMMARY:
Shift supervisors will provide and oversee on-site trauma-informed social service delivery at our Sanctuary NYC site. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage asylum-seeking families with children, manage daily social service operations, and provide on the ground support and supervision for Case Managers. 

Job Responsibilities:

• Supervise teams of 3 to 6 Case Managers.
• Oversee social services operations and seamless transitions from one shift to the next.
• Provide oversight and review to documentation of services generated by case management staff.
• Ensure that case management staff provide culturally sensitive, trauma informed services.
• Ensure appropriate Case Manager and Residential Aide coverage and monitor attendance,
• Manage crises and disputes as appropriate, generate incident reports, counsel clients and or staff as needed.
• Plan and troubleshoot with operations and security staff.
• Coordinate interpretation and translation services as needed.
• Coordinate on behalf of clients/families with the NYC Department of Education (DOE) as needed.
• Coordinate on behalf of clients/families with the Mayor’s Office of Immigration Affairs (MOIA).
• Providing coverage for Case Management staff as needed.
• Manage and update client rosters. 

Job Requirements

• Experience supervising case management staff in social services settings, ideally residential programs
• Associate Degree required; Bachelor’s degree preferred
• Three years of relevant social services experience with people who are vulnerable and have experienced significant trauma
• Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
• Excellent verbal and written communication skills.
• Ability to learn quickly and problem-solve under pressure and within prescribed timelines
• Strong organizational and leadership skills
• Ability to work independently and manage a team
• Working knowledge of immigration laws and procedures.
• Strong understanding of child development, child welfare, and education requirements.

Preferred Requirements

Bilingual in Spanish/English