Field Services Engineer

TITLE: CRITICAL SYSTEMS TECHNICIAN, SWITCHGEAR IV

LOCATION: PHOENIX, AZ

Position Summary

The Senior Switchgear Technician’s duties and obligations include, but are not limited to start-up, commissioning, repairs, preventive maintenance, ongoing troubleshooting, and servicing state of the art mission critical electrical equipment.

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Sales Support

• Review technical specifications with sales team and project managers to identify field operations scope of project as defined in Capitol Power Group bid packages.
• Interface with sales team to ensure proper specification compliance.
• Review of Submittal Packages
• Factory Support:
• Review equipment specifications to ensure systems meet facility requirements.
• Attending factory witness testing as required.
• Follow-up with Factory Project Managers to ensure punch list items identified during factory witness test are resolved before shipment.
• Ensure factory punch list items identified as field repairable are completed when the equipment arrives on-site.
• Interface with engineering, quality, and product support as required.
• Installation:
• Conduct a formal and comprehensive discussion of the elements and scope of work and change order policy/process.
• Ensure regular scheduled meetings are held between the field PM, Sales, and the customer.
• Advise Field Service Management of project staffing requirements.
• Interface with contractors, vendors, and customers, acting as a site single point of contact.
• Provide job specific technical support.
• Work with Field Management and Scheduling to ensure site staffing/scheduling meets job requirements.
• Coordinate all site testing, 3rd party labor, and test equipment as required.
• Interface with the factory to resolve any site related technical issues.
• Project
• Identify manpower/labor requirements based on work specification.
• Develop overall project schedule and monitor ongoing potential impacts.
• Identify and report potential margin impacts.
• Identify and report on work requested outside of the original scope ensuring change orders are generated.
• Provide regular status reports to the responsible CPG Project Manager and Director, Service Operations.
• Final Turnover:
• Direct feedback to the responsible CPG Project Manager for problem resolution.
• Provide required site documentation per project specification.
• Obtain the customer’s final acceptance at job completion by project specification.
• Other Functions
• Coordinate specialized commissioning/testing of systems.
• Conduct specific familiarization training for customers and field engineers.
• Provide technical support to regional personnel in management direction.
• Conduct site visits during regional travels at management direction.
• Respond to service calls as required.
• Perform preventive maintenance services (PM) on contracted gear and other components.
• Coordinate communications to field and factory as to lessons learned during projects.
• Other duties as assigned by Field Service Manager and Regional Service Director

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school or equivalent preferred.

Bachelor’s Degree in electronics, electrical theory, or similar discipline requires highly desirable or equivalent work experience. Military training is an acceptable equivalent to a formal degree.

7 years of field repair / customer service experience with ups, electrical, electro-mechanical or electronics related equipment or equivalent military equipment experience required. Three to five years of mission critical specific product experience required. Knowledge of Critical Power Systems.

Experience with critical power equipment, including UPS, switchgear, PLCs, batteries, monitoring equipment, generators, etc.

Ability to read and understand one-line diagrams, blueprints, schematics, and construction drawings.

Organizational Skills.

Ability to train, influence and motivate team members.

Experience writing JHAs, MOPS, technical reports and procedures.

Excellent written and oral communication skills.

Outstanding Customer relations skills.

Ability to make independent decisions.

Maintain valid state vehicle operator's license.

US Citizenship

Computer Skills

Technical Writing skills, including use of Word, Excel, MS Project.

Technical and troubleshooting skills.

Testing experience per NETA and NICET.

Certificates And Licenses

NETA/NICET Level 2 or 3 preferred.

Supervisory Responsibilities

Ability to supervise multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to move objects 10-50 pounds; Frequently required to stand, walk, stoop, kneel, crouch, or crawl; Occasionally required to sit and climb or balance; Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

• Salary Negotiable*

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

CPG Participates in E-Verify