What are the responsibilities and job description for the PC/Lan Specialist 3 position at CPI Electron Device Business?
Job Details
Description
YOUR DAY TO DAY:
We have an immediate opening for a skilled and proactive PC/LAN Specialist 3 to join our IT team and provide first-level support to our end-users. Qualified individual will be responsible for ensuring the stability of the company’s computer systems by maintaining first level support to end users. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication links. This person will analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end user training where required. installs on and troubleshooting and repairs of computer systems, hardware, and peripherals. Resolution of internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. May require an associate degree or its equivalent.
With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, aid in the treatment of cancer, assist in diagnosing medical conditions, support and protect soldiers, sailors, and pilots, empower scientific discoveries and space exploration, help ensure the safety of imported foods and materials, and much more.
CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.
What We Offer
Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.
We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more!
Who We Are
We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.
CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.
Description
YOUR DAY TO DAY:
We have an immediate opening for a skilled and proactive PC/LAN Specialist 3 to join our IT team and provide first-level support to our end-users. Qualified individual will be responsible for ensuring the stability of the company’s computer systems by maintaining first level support to end users. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication links. This person will analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end user training where required. installs on and troubleshooting and repairs of computer systems, hardware, and peripherals. Resolution of internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. May require an associate degree or its equivalent.
- MUST BE A US CITIZEN **
- Provides first level engagement and support to end users.
- Triage all issues reported at assigned locations
- Provides hardware and software technical support to office and remote users.
- Configuration and upgrading of desktop and laptop hardware and software.
- Supports security stack and policy enforcement
- Remotely or physically assists in computer-related issues
- Collaborates with teammates to resolve customer issues
- Maintain relationships with customers and teammates
- Maintains computer parts inventory.
- Performs other related duties as assigned.
- Minimum of two years’ experience in computer hardware and software support.
- A & Network Certifications
- Must have thorough knowledge of Windows operating systems and Microsoft Office
- Must have in-depth technical knowledge of hardware and software.
- Experience supporting Windows 10 & 11, Linux environment, VMWare hosts and VMs.
- Experienced using a ticketing system to track issues.
- Excellent communication, organization, coordination, and troubleshooting abilities.
- Excellent communication and coordination skills
- Strong problem-solving skills
- Able to work without close supervision
- Ability to travel to Catawba, Hickory, and Maiden, NC on a weekly basis is required.
- Must be a U.S. Citizen
- Knowledge of PLM applications, like JD Edwards and Product Center
- CCNA or ACNT Certification and knowledge of Cisco and Aruba networking
- Experience troubleshooting LAN and WLAN.
- Experience supporting and maintaining client/server applications
With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, aid in the treatment of cancer, assist in diagnosing medical conditions, support and protect soldiers, sailors, and pilots, empower scientific discoveries and space exploration, help ensure the safety of imported foods and materials, and much more.
CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.
What We Offer
Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.
We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more!
Who We Are
We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.
CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.
