What are the responsibilities and job description for the Account Manager II position at CPM Holdings, Inc.?
Crown is the world leader in oil seed extraction technology, refining plants, and equipment serving global customers from its locations in the Americas, Europe, and Asia. Our passion to deliver superior quality, superior-value processing systems and technologies made us a preferred partner to the agricultural industry and beyond.
JOB SUMMARY
The Account Manager II is responsible for advancing and maintaining customer relationships, driving sales growth, and executing strategic aftermarket initiatives. This role involves effectively engaging with various levels of customer management, collecting comprehensive customer and market insights, and identifying aftermarket opportunities. The Account Manager II plays a pivotal role in positioning Crown as a problem-solving partner and trusted advisor, contributing significantly to sales strategy and top-line growth within the collaborative team-based selling model, primarily focused on the Aftermarket segment.
Preferred location of candidate is Twin Cities, MN or be willing to relocate to the Twin Cities area.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Listen, understand and convey customer requirements.
Maintain accurate customer records in company databases.
Applies skills, to moderately complex tasks.
Responsible for nurturing customer relationships, forecasting and planning and knowing the purchasing process / status.
Build and maintain customer relationships focusing on :
- Advocating for customers.
- Face to face interactions with customers and the identified markets we serve.
- Developing multiple relationships & communication pathways within a customer organization including Engineering, Plant Management, Production and Maintenance department, General Management and Procurement.
- Maintaining up-to-date understanding of industry trends and technical developments.
- Identifying opportunities & advise on available technology or service solutions.
- Clearly articulate Crowns value proposition, offerings, and market advantages.
- Efficient & timely responses on general inquiries, opportunities, and formal RFQs.
- Obtaining and coordinating data and information flow to the customer.
- Understand customers equipment installed, lifespan of components and equipment, field service requirements and customer contacts.
Drive Aftermarket top line growth through Aftermarket Projects, Parts, and Field Service sales by :
QUALIFICATIONS AND SKILLS
Bachelors degree in Engineering or Business Preferred.
Minimum of 5 years related experience in customer service, sales support, project or account management.
Demonstrable experience in collaborating with cross-functional team, creating values for end customers, and driving excellence within areas of responsibility.
Establish and maintain effective working relationships with co-workers and customers.
Must be flexible and able to drive change management.
Self manages; takes initiative and able to collaborate across geographies and functions in a matrixed environment.
Strong communication, interpersonal, and organizational skills.
High integrity and ethics.
Understand and resolve technical questions and requests.
Required knowledge and understanding of technical drawings and mechanical and process interactions.
Able to read, analyze, and interpret contracts.
Strong Microsoft office skills.
Required knowledge of SAP Business One or other similar ERP system required.
Preferred Knowledge of SharePoint.
Required knowledge SalesForce or similar CRM system.
Must be able to communicate in English fluently. Ability to communicate in a second language European or Asian languages preferred but not required.
Ability to travel on need basis Expected : domestically or internationally and up to 30% of the calendar year.
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical / dental insurance, tuition assistance, and more.
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