What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at CPR Air Conditioning?
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Free uniforms
- Paid time off
- Training & development
About Us:
CPR is a leading provider of HVAC and IAQ; installation, servicing and maintaining our market (Maui County) area. We specialize in finding cost-effective solutions for our customers whether they are installing HVAC or other IAQ systems for the first time or expanding their existing systems.
Job Description:
CPR is a leading provider of HVAC and IAQ; installation, servicing and maintaining our market (Maui County) area. We specialize in finding cost-effective solutions for our customers whether they are installing HVAC or other IAQ systems for the first time or expanding their existing systems.
Job Description:
- Answer and direct phone calls in a polite and professional manner
- Schedule appointments and maintain calendars
- Maintain purchase order numbers list and maintenance schedules
- Follow up on scheduled jobs to ensure completion or rescheduling
- Maintain communication with technicians in the field
- Assist Service Manager with estimates
- Handle sensitive and confidential information with integrity
- Maintain email
Job Qualifications:
- High school diploma or equivalent; additional qualifications a plus
- Excellent proofreading, spelling, grammar, arithmetic and business writing skills.
- Ability to work under time and backlog pressure for extended periods of time.
- Ability to handle multiple tasks efficiently.
- Proven experience in a customer service environment, preferably in HVACR contracting or building services industry.
- Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials
- Excellent oral and written communication skills
- Proficient in Microsoft Office Suite and other office software
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
Benefits:
- Personal medical insurance after 30-days
- Dental insurance after 30-days
- Vision after 30 days
- 11 paid holidays after 90-days
- End of the year bonus
- 401k matching after 1-year
Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Salary : $18 - $25
