CPR Cell Phone Repair Regional Manager

Job Title: Regional Manager – CPR Cell Phone Repair

Location: Iowa

Job Type: Full-Time

About Us:

At CPR Cell Phone Repair, we pride ourselves on providing fast, reliable, and top-quality mobile phone repair services. With a focus on customer satisfaction and excellence, our company has rapidly expanded and is seeking an experienced Regional Manager to oversee operations across multiple locations. As a Regional Manager, you will play a vital role in ensuring the success and growth of our stores while maintaining high standards of service and efficiency.

Position Summary:

The Regional Manager will oversee a portfolio of cell phone repair locations within a designated geographic region. The ideal candidate will manage day-to-day operations, ensure profitability, drive sales, implement company policies, and provide leadership to store managers and their teams. You will be the key point of contact for the company's leadership team and local stores, ensuring smooth and efficient operations.

Key Responsibilities:

• Team Leadership & Management:
• Lead, coach, and motivate a team of store managers to achieve performance targets.
• Hire, train, and develop employees at all levels within the region, including technicians and sales staff.
• Foster a positive, productive, and collaborative team culture.
• Operational Excellence:
• Monitor and enforce company policies, procedures, and quality standards at all locations.
• Ensure high levels of operational efficiency and customer satisfaction across all stores.
• Oversee inventory management, ordering parts and tools, and ensuring adequate stock levels.
• Conduct regular store audits to maintain operational compliance.
• Sales & Profitability:
• Analyze regional performance metrics and implement strategies to meet sales and profitability targets.
• Develop and execute regional marketing initiatives and promotions in collaboration with the marketing team.
• Identify and capitalize on growth opportunities, both in terms of services and new customer acquisition.
• Customer Service Excellence:
• Ensure all locations maintain high standards for customer service, resolving escalated issues when necessary.
• Work to continuously improve the customer experience across the region.
• Business Development:
• Develop and implement strategies for regional growth, including market analysis, competitor research, and expansion opportunities.
• Build strong relationships with local business partners and key stakeholders.

Qualifications:

• Experience:
• 3 years of experience in retail or service management, preferably in mobile phone repair or related industries.
• Proven track record of managing multiple locations and driving operational success.
• Experience in P&L management, budgeting, and achieving financial goals.
• Skills:
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making skills.
• Ability to work independently and as part of a team.
• High attention to detail and organizational skills.
• Education:
• Equivalent work experience may be considered instead of formal education.
• Technical Knowledge:
• Familiarity with mobile phone repair processes, including diagnostic techniques and repair procedures, is a plus but not required.
• Knowledge of industry trends and new technologies related to cell phone, repairs, and other electronic devices.
• Other:
• Willingness to travel within the assigned region.
• Strong understanding of customer service principles and practices.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Opportunities for career growth and advancement.
• Employee discounts on repair services and products.
• Company car for travel

How to Apply:

Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they’re a good fit for the Regional Manager role at CPR Cell Phone Repair.

At CPR Cell Phone Repair, we are an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applicants from all backgrounds to apply.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Cedar Falls, IA 50613: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000