Hotel Assistant General Manager

Job Summary
We are seeking a dedicated and experienced Assistant General Manager to join our team. The ideal candidate will play a crucial role in supporting the General Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining high standards. The Assistant General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests

Duties

• Lead and manage all hotel operations, including front desk, housekeeping, and maintenance departments.
• Develop and implement strategies to enhance guest satisfaction and improve overall hotel performance.
• Oversee revenue management processes to maximize occupancy rates and average daily rates.
• Supervise staff, providing training, support, and performance evaluations to ensure high-quality service delivery.
• Handle guest inquiries, complaints, and feedback promptly and professionally to maintain positive guest relations.
• Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and compliance with health regulations.
• Coordinate with various departments to ensure seamless operations during peak times and special events.
• Prepare reports on hotel performance metrics, including occupancy rates, revenue generation, and customer satisfaction scores.
• Stay informed about industry trends and competitor activities to identify opportunities for improvement.

Skills

• Strong leadership abilities with experience in supervising diverse teams within a hotel environment.
• Excellent customer service skills with a focus on enhancing guest experiences.
• Proficient in revenue management techniques to optimize financial performance.
• Knowledge of front desk operations including night audit procedures.
• Multilingual capabilities are a plus for effective communication with guests from various backgrounds.
• Strong problem-solving skills with the ability to handle challenging situations calmly and effectively.
• Background in hospitality management or related fields is preferred.
• Ability to work flexible hours, including weekends and holidays as needed.

This position offers an exciting opportunity for individuals looking to advance their careers in the hospitality industry while leading a dedicated team committed to providing outstanding service.

Job Type: Full-time

Pay: $35,000.00 - $41,600.00 per year

Benefits:

• Employee discount

Schedule:

• Day shift
• Morning shift
• Nights as needed
• Weekends as needed

Experience:

• Hotel management: 1 year (Required)

Ability to Commute:

• Cedar Falls, IA 50613 (Required)

Ability to Relocate:

• Cedar Falls, IA 50613: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $41,600