Sales Office Administrator

Do you excel at managing expectations, deadlines, and dates; and ensuring objectives are completed to the satisfaction of customers and managers? Are you a curious, active listener, clear and effective in your communication, and able to create a trusted relationships with both colleagues and clients? If this sounds like you, we have a great position for you.

Essential Requirements & Responsibilities:

Sales Support:

• Update and maintain customer information in the CRM system.
• Track customer interactions, sales activities, and follow-ups.
• Prepare and organize sales documents, proposals, contracts, and presentations.
• Ensure all paperwork is accurate, complete, and filed appropriately.
• Arrange meetings, calls, and appointments for Sales Leaders
• Manage calendars to ensure there are no scheduling conflicts.
• Assist in preparing sales reports, tracking key metrics, and providing updates to Sales Leadership

AE Success Support

• Help create and customize proposals and presentations for existing
• Ensure proposals align with customer needs and company offerings.
• Serve as a point of contact for customers, answering basic inquiries and providing information
• Follow up on customer interactions to ensure satisfaction and address any immediate concerns

New Business Support

• Assist in onboarding process defined for new customers
• Follow up on customer interactions to ensure satisfaction and address any immediate concerns

Coordination with Internal Teams:

• Work with Operational team throughout the sales cycle to ensure customer expectations are met
• Communicate quickly and effectively with Operations, Solutions engineering acting on behalf of Director and Account Executives
• Liaise with Operational teams to ensure customer needs are met and assist in managing escalations
• Liaise with Operational teams when new customers are on-boarded

Qualifications:

1. Educational Background:

• Bachelor’s Degree (Preferred):
• Business Administration
• Marketing
• Communications

2. Relevant Experience:

• 5 years of relevant Administrative experience:
• Sales-Related Experience (Optional):
• Prior experience in sales or account management

3. Strong communication skills, high level of organization and prioritization, and ability to collaborate cross-departmentally. Proficient with Microsoft Office suite and HubSpot experience preferred.