What are the responsibilities and job description for the Craft HOST/HOSTESS position at Craft?
CRAFT Tampa Bay!
Craft is an upscale European style dining vessel seating up to 150 guests with indoor, outdoor with bar seating options. This beautiful 121-foot vessel is conveniently docked near Sparkman Wharf and offers premium dining experiences while cruising along the Hillsborough River and passing beneath the low bridges.
With an elevated food menu and craft cocktails this is a unique experience unlike any other in Florida. We are the first dining vessel in the United States with an open kitchen concept and the ONLY dining vessel in the United States cooking with gas equipment.
Craft provides amazing brunch and dinner cruises right in the heart of Tampa Bay! Cruise like you are in Europe. No passport required!
Come Aboard!
We are looking for an energetic and passionate team member with a desire to grow, have fun, challenge themselves and join us in creating a wonderful guest experience. Craft elevates the work experience like no other restaurant can.
The River Journey
Hosts create a warm and welcoming environment for our guests and are the first point of contact to ensure their experience begins on a positive note. Shifts includes; Day shift, Night shift, weekends and holidays.
Duties and Responsibilities
- Greet guests with a friendly and welcoming demeanor.
- Escort guests to their tables and provide them with menus.
- Answer phone calls and make reservations for guests.
- Maintain an organized and clean waiting area.
- Manage waitlists and seat guests in a timely manner.
- Communicate effectively with servers and kitchen staff to ensure smooth service.
- Handle guest complaints and concerns in a professional manner.
- Provide guests with information about specials and promotions.
Crew Member Benefits
- Health and supplemental insurances for all full-time crew members after 30 days.
- 401k matching program after 3 months
- Complimentary and discount cruise tickets after 6 months.
- Subsidized downtown parking
Required Skills and Abilities
- Excellent communication and interpersonal skills.
- Professional and courteous demeanor.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work weekends and holidays.
Education and Experience
- Prior experience in a similar role is preferred.
- Must successfully complete Craft training course.
Physical Requirements
- Prolonged periods of standing and walking.
- Must be able to lift, balance and carry product weighing up to 25 pounds.
- Must be able to work aboard a boat that is away from dock for several hours at a time.
