General Manager

Craft New York, by Tom Colicchio, operating since 2001 is looking for its next General Manager to join their professional team! Prior experience as a Manager required!

Join a dynamic and vibrant restaurant environment as the General Manager, where your leadership will shape unforgettable guest experiences. In this pivotal role, you will oversee daily operations and inspire the Front of House team to deliver exceptional hospitality. Your passion for service and commitment to excellence will guide a dedicated staff in creating a warm and welcoming atmosphere. Collaborating closely with the culinary team, you'll ensure that every detail—from service standards to staff development—reflects our commitment to quality and innovation. If you thrive in a fast-paced setting and are excited about building a positive workplace culture, we invite you to bring your vision and expertise to our restaurant.

Responsibilities:

• Elevate Guest Experience: Cultivate an atmosphere of exceptional service by training staff to deliver personalized and attentive hospitality, ensuring every guest feels valued and appreciated.
• Operational Excellence: Oversee all aspects of daily operations, including service flow, table management, and event coordination, to maintain the highest standards of quality and efficiency.
• Team Leadership: Build and mentor a high-performing team, fostering a culture of professionalism and collaboration through regular training and performance feedback.
• Financial Stewardship: Manage the restaurant’s financial performance by overseeing budgeting, forecasting, and cost control measures, ensuring profitability while maintaining quality standards.
• Quality Assurance: Implement and uphold rigorous service and culinary standards, conducting regular evaluations to ensure consistency and excellence in all offerings.
• Guest Relations: Engage with guests to gather feedback and enhance their dining experience, addressing any concerns promptly and effectively to maintain high satisfaction levels.
• Staff Recruitment and Development: Lead recruitment efforts to attract top talent, and create ongoing development programs to empower employees and promote career growth.
• Collaborative Partnerships: Work closely with the culinary team to design and execute seasonal menus, ensuring a seamless connection between food and service that reflects the restaurant’s vision.
• Ambiance and Maintenance: Ensure the restaurant's environment is always immaculate and inviting, from décor and lighting to table settings, contributing to an elegant dining atmosphere.
• Innovative Marketing: Partner with marketing teams to create engaging promotions and events that enhance the restaurant's brand and attract a diverse clientele.

Qualifications:

• Extensive Management Experience: A minimum of 5 years in a management role within a fine dining establishment, demonstrating a track record of success in leading high-performing teams.
• Proven Leadership Skills: Exceptional ability to inspire and develop a diverse team, with experience managing 25 or more employees in a fast-paced environment.
• Expert Knowledge of Fine Dining Operations: Deep understanding of service techniques, dining room management, and the nuances of creating a premier guest experience.
• Culinary Insight: Strong knowledge of food and beverage offerings, including expertise in wine and spirits, to enhance guest interactions and service quality.
• Financial Acumen: Proficient in financial management, including P&L analysis, budgeting, and cost control, with a proven ability to drive profitability while maintaining quality standards.
• Strategic Thinker: Demonstrated ability to set and achieve performance goals, with experience developing and executing operational strategies in alignment with business objectives.
• Exceptional Communication Skills: Strong interpersonal skills, capable of effectively engaging with guests and staff at all levels, resolving conflicts, and fostering a positive team culture.
• Commitment to Excellence: A passion for delivering outstanding service and hospitality, with a focus on continuous improvement and attention to detail.
• HR Knowledge: Familiarity with HR practices, policies, and employee development, ensuring a supportive and compliant work environment.

What We Offer:

• Comprehensive Benefits: Enjoy a robust benefits package that includes medical, dental, and vision insurance options to keep you and your family healthy and secure.
• Work-Life Balance: Benefit from generous paid time off that increases with your length of service, allowing you to recharge and pursue your passions outside of work.
• Daily Team Meals: Savor delicious, complimentary meals during your shifts, crafted by our talented culinary team, fostering a sense of community among staff.
• Growth Opportunities: Participate in ongoing training, professional development programs, and mentorship initiatives designed to elevate your skills and career trajectory.
• Team Spirit: Engage in fun team outings and events that build camaraderie and strengthen our workplace culture.
• Flexible Spending Options: Take advantage of flexible spending accounts for medical, transit, parking, and dependent care expenses, making it easier to manage your finances.
• Dining Perks: Experience fine dining at our restaurant via dining discounts & other perks.
• Supportive Environment: Join a passionate and dedicated team where your ideas are valued, and you have the opportunity to make a meaningful impact.

If you are a passionate leader with a commitment to excellence in fine dining and are eager to make a significant impact in a vibrant and collaborative environment, we invite you to apply. Join us in creating memorable experiences for our guests while advancing your career in a supportive and dynamic setting. We look forward to welcoming a dedicated professional to our team!