What are the responsibilities and job description for the Front Desk Receptionist position at Craftsbury Outdoor Center?
Busy front office position responsible for educating guests about our program and room availability.
Description
About Us:
The Craftsbury Outdoor Center (COC) is a community-focused athletic training facility and outdoor destination located on a lakeside campus in Craftsbury, Vermont. Your familiarity with and admiration for working and playing in a small and rural community will help the COC achieve our Mission:
- To support and promote participation and excellence in lifelong sports with a special focus on Rowing, Cross Country Skiing, Biathlon and Running.
- To use and teach sustainable practices.
- To protect and manage the surrounding land, lake and trails.
Position Summary:
Front office clerk with the following schedule:
Wednesday 11AM to 7PM
Thursday 10AM to 6PM
Friday 10 AM to 6PM
Saturday 11AM to 7PM
Some holidays will be required.
The Outdoor Center has two off seasons – late March to early May and mid-October to mid-November. Employees will have a reduced number of hours during seasonal shutdowns.
Pay:
$18.00 per hour to start.
How to succeed in this role:
Our reservation team of four employees serve as front line ambassadors for the Outdoor Center. We want you to be an active and engaging member for our busy department. You will arrive on time for your shift and display a positive attitude while performing the various aspects of your position.
Major Duties & Responsibilities May Include:
- Answer phones and complete room reservations.
- Reply to a guest’s questions and concerns with diplomacy and professionalism.
- Welcome / Check In guests and Thank / Check Out guests.
- Use Square for retail shop sales
- Stock/Re-stock retail shop inventory items.
- Process Class 2 alcohol sales (we will provide training and licensing.)
Required Qualifications:
- Education: A high school diploma or GED is required.
- Key competencies:
Strong customer service and interpersonal skills.
Honesty and integrity.
Solid and dependable work ethic.
- Driving:
Must have reliable transportation.
Desired Skills:
- Comfortable with multi-tasking.
- Knowledge of Microsoft Excel and Outlook.
- Outgoing, friendly, and people oriented.
- Like to have fun while working.
- Comfortable with frequent sitting, standing, and walking.
Benefits:
Full-time employees (minimum of 28 hours worked per week) will receive:
- Paid time off.
- Paid weekly.
- Simple IRA with match (up to 3%).
- Employee Assistance Program.
- 100% of medical, dental, vision and disability insurance premiums paid (after 60 days of employment) for full-time employees.
- A free daily meal in our dining hall (during the COC’s open seasons).
- Free COC membership for you and your family household covers all your trail use, plus fitness classes, gym use and other employee discounts.
- 20% discount on retail items.
- A Sports Massage Therapist on campus offers a free 30-minute session pending availability.
- We also have a Chiropractor on campus. His availability varies, normal billing practices will apply (insurance accepted).
Salary
$18 - $19 per hour
Salary : $18 - $19
