What are the responsibilities and job description for the Customer Service/Waitress position at Crafty Crab?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess a strong background in hospitality and guest services, particularly within the food industry. This role is essential in ensuring that our customers receive exceptional service and support, enhancing their overall experience with our brand.
Responsibilities
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Assist customers with product selections and provide information about menu items and services.
- Maintain a positive and welcoming environment for guests, fostering strong guest relations.
- Handle transactions accurately using basic math skills to process payments and manage cash registers.
- Collaborate with kitchen staff to ensure timely service and address any customer concerns regarding food quality or preparation.
- Manage time effectively to prioritize tasks during peak hours while maintaining high service standards.
- Gather feedback from customers to improve service offerings and enhance the overall guest experience.
Requirements
- Previous experience in hospitality or guest services, particularly in the food industry, is preferred.
- Strong communication skills with the ability to engage effectively with customers.
- Basic math skills for handling transactions and managing cash flow.
- Excellent time management skills to efficiently handle multiple tasks in a fast-paced environment.
- A passion for helping others and providing top-notch service.
- Familiarity with culinary terms and kitchen operations is a plus.
Join our team as a Customer Service Representative, where your contributions will directly impact our guests' experiences!
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Shift:
- Day shift
- Morning shift
- Night shift
Ability to Commute:
- Columbia, SC 29223 (Required)
Ability to Relocate:
- Columbia, SC 29223: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25
