Service Manager

Position: Service Manger

Want to work for an organization where you are not just another number? What about an organization that provides company-wide bonuses when successful? Here at Craig Taylor Equipment, we believe when the company wins, our team members win!

Here is what you should know about the company:

We are a locally owned and operated organization that is deeply rooted in Alaskan values and traditions. Interested in finding out more about Craig Taylor Equipment and what we stand for? Check out our website at https://craigtaylorequipment.com/about

Our Vision:

• Be the best and most desired place to work!
• Create opportunities for growth, achievement and success (both for employment and customers).
• Be the most trusted and reliable source for building Alaska’s future. Best products, best experience, best value, and best results!

Want to hear what our team members think about working with Craig Taylor Equipment? Check out our website at: https://craigtaylorequipment.com/careers

A little about the position:

Reporting directly to the Branch Manager, the Service Manager is responsible for overseeing all aspects of the truck service department, including personnel management, customer service, and operational efficiency. The Service Manager ensures that trucks are serviced, repaired, and maintained according to industry standards and company protocols. Please see duties below.

Information about the location you’ll be working at:

Here in Soldotna, we have plenty of space! Want to work with a great team? Look no further!

What to know about leadership:

Here at Craig Taylor Equipment, we strive to have great leadership! Our professional group of leaders truly cares about our team members, safety, our vision, and our values. We believe in being down to earth and having an open-door policy. Want to work with awesome leadership? Look no further, we’ve got the best!

Some of the duties of this position:

• Supervise service department technicians and coordinator's daily responsibilities to ensure quality repairs and detailed, accurate documentation providing the highest level of customer support.
• Foster a collaborative work environment that demonstrates a strong sense of urgency to support customers and employees.
• Manage staffing levels and assigned work hours, in collaboration with the branch manager, to meet customer needs and maximize profitability.
• Access daily work operations to enhance the department's efficiency and productivity.
• Supervise and participate in the process of opening, quoting, and invoicing work orders. Including obtaining customer signatures, negotiating estimates, and collecting payment.
• Manage warranty repairs for Peterbilt, Cummins, CAT, Eaton, and other vendors as delegated.
• Verify that all proper documentation is submitted and process through the correct channel for the vendor.
• Follow payments through the OEM system and invoice per guidelines.
• Actively participate with the OEM warranty team to increase warranty knowledge base and communicate to the service team to drive warranty recovery.
• Monitor the quality of work completed by the service department to ensure high customer satisfaction and minimize comebacks.
• Implement measures to continuously improve service quality and reliability.
• Address any issues or deviations from standards promptly and decisively.
• Monitor safety and environmental compliance and collaborate with the branch manager to rectify issues.
• Assure service department training certifications are kept current and meet product requirements.
• Recommend future company investments on service department capital expenditures to branch manager.
• Ensure that all service activities comply with relevant safety regulations and industry standards.
• Promote a culture of safety awareness and adherence to safety protocols among service staff.
• Stay updated on industry developments and regulatory changes affecting truck servicing operations.
• Assist branch manager in the budgeting process.
• Performs other related duties as assigned.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Skills for success:

• Bachelors degree or related field preferred, but less formal education with more on-the-job experience may be substituted.
• Proven experience in a managerial role within the automotive or truck service industry.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
• Excellent organizational and problem-solving abilities.
• Knowledge of truck mechanics, diagnostics, and repair techniques.
• Familiarity with relevant software systems for scheduling, inventory management, and customer relations.

Our job requirements:

• Valid driver's license with a clean driving record.
• Willingness to work flexible hours, including weekends and evenings as needed.
• Commitment to upholding ethical standards and fostering a positive work environment.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.

A little about the physical requirements:

The physical demands described here represent those that must be met by the team member to successfully perform the essential functions of this job. Team members must be able to lift at least 40 pounds on a regular basis and be able to stand for long periods of time. Bending, lifting, and pushing will also be required.

Safety is key:

Here at Craig Taylor Equipment, we truly care about the safety of our team members and customers. We believe that it is every team member's responsibility to provide a safe work environment by following all safety policies and standards, completing our onboarding safety requirements, and monthly safety training.

We care:

Here at Craig Taylor Equipment, we are an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotions, transfer, discharge, compensation or any other term or condition of employment based of race, religion, color, age, sex, national origin, gender, or on the basis of disability if the team member can perform the essential function of the job, with a reasonable accommodation if necessary.

The great benefits we provide:

• $15,000 life insurance policy fully paid for by employer after 1st of the month following 60 days of full-time employment.

• PPO and HSA medical plans available after 1st of the month following 60 days of full-time employment. *** HSA contribution by employer for those who participate in our HSA-eligible plans!

• Already covered for insurance? We provide a $40 dollar bi-weekly stipend for team members who choose not to participate in our medical plans.

• Supplemental benefits available after 1st of the month following 60 days of full-time employment.

• 2 weeks of paid time off (PTO) a year with an accrual starting after 90 days of full-time employment.

• Participation in GGOB (Great Game of Business), when the company wins, you win!

• Ability to participate in monthly financial wellness webinars with our financial consulting firm.

• Employee Assistance Program (EAP).

• 6-7 paid holidays.

• Ability to rent equipment for personal use at no cost.

• Discount on purchasing equipment.

• Continuing education training and annual training.

• Growth opportunities!