What are the responsibilities and job description for the IT Technician position at Craighead County?
Job Summary
We are seeking an IT Technician to join our team. The role of the IT Computer Technician is to provide support for all Craighead County staff. The IT Computer Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.
Responsibilities
1. Installation, configuration and ongoing usability of desktop computers, laptops, tablets, peripheral equipment and software with established standards and guidelines.
2. Support includes testing of computer systems and peripherals within established standards and guidelines.
3. The position utilizes one-on-one consultancy to end users and Network staff. Alerts management to recurring problems and patterns of problems.
4. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
5. Work with end users to evaluate additional and replacement hardware and software needs, and consult with vendors as needed.
6. Works with Help Desk and other IT staff as appropriate to determine and resolve problems received from users.
7. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.
8. To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
9. Escalates unresolved problems to the appropriate personnel to ensure the overall quality of information service delivery is being maintained at all times.
10. Follows up to ensure that the service was performed successfully.
11. Recommends and / or performs upgrades on systems to ensure longevity.
12. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
13. Perform any other related duties as required or assigned.
Qualifications
- Proficiency in IT infrastructure support
- Experience in software troubleshooting
- Familiarity with Windows operating systems
- Knowledge of LAN/WAN networks
- Ability to utilize remedy and Active Directory effectively
- Strong customer service skills
- Experience with ServiceNow is a plus
- Ability to analyze technical issues efficiently
- Familiarity with Mac OS is desirable
Join us as an IT Technician and contribute to maintaining a smooth IT environment for our organization.
Job Type: Full-time
Pay: $37,756.00 - $42,475.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Work Location: In person
Salary : $37,756 - $42,475