What are the responsibilities and job description for the Service Coordinator position at Crane 1 Services, Inc.?
Service Coordinators are at the heart of the business, ensuring the support of our customers, sales, service technicians, and internal personnel. Attention to detail, organization, and technology management is crucial in this role. Communication with the customer is our top priority. Ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving issues and problems. Service Coordinators efficiently plan and route the most-appropriate technicians and Territory Sales Managers in accordance with established guidelines and company procedures. Work is performed in established processes and procedures in a fast-paced, constantly changing environment.
Service Coordinator Role & Responsibilities
- Responsibly manage all aspects of branch transactions, including AP, Job Cost, Processing Invoices, Overhead Cost, and AR.
- Review invoicing details of completed work before moving forward with the invoicing process.
- Create, send, and collect all customer invoices.
- Participate in the agreement base renewal procedure
- Review new agreements. Verify customer assets, associated service products, and labor requirements to be delivered for each agreement.
- Review agreement profitability and notify management of agreements needing a more thorough review where the scope has changed, or a more in-depth price review is needed.
- Provide administrative oversight and direction to operations and field members.
- Oversee resource allocation, manpower, and scheduling.
- Open service requests and schedule on-call rotation to respond to emergency breakdowns.
- Arrange sub-contracted services and equipment, including rentals as needed.
- Provide oversight and control of the office organization and workplace environment.
- Database management: maintain accurate records and data regarding inspections & preventative maintenance services.
- Review customer reports for accuracy and completeness
- Work with the sales and the operations team to meet or exceed customer expectations regarding capability, quality, and performance of all work.
- Work with operations team and technicians to implement and monitor company safety policy and procedures to assure the safety of all workers.
- Other duties as assigned
Service Coordinator Requirements
- KNOWLEDGE: A minimum of (3) years of industry experience or customer service-related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.
- SKILLS:
- Microsoft Office – Outlook, Excel, and Word.
- Knowledge of administrative and clerical procedures
- Excellent interpersonal skills to be able to work with customers, sales staff, and internal team members.
- Must be able to work in a dynamic environment in which fast response is normal – where the lead time is critical on quotes and delivery.
- Excellent communication skills – verbal and written.
- Strong attention to detail.
- Strong understanding of structural, electrical, and mechanical trades.
- Strong knowledge of safety procedures and requirements as well as code requirements.
- ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.
