Director of Client Solutions

GENERAL DESCRIPTION

The Director of Client Solutions is responsible for overseeing the end-to-end execution of Client onboarding for complex client solutions and implementations globally. This role ensures that client solutions are effectively designed, integrated, and executed across multiple regions, meeting performance, cost, and service expectations.

ESSENTIAL JOB FUNCTIONS

• Assesses business needs and evaluates existing systems to determine appropriate integrated solutions.
• Prepares specifications for use in the development process.
• Oversee compliance with all related company policies and other regulatory requirements associated with the project.
• Develops Standard Operating Procedures and directs training of the implementation team and staff on requirements.
• Develop and execute global implementation strategies to support business growth and client success. Align with the company's overall objectives and operational goals.
• Oversee the seamless integration of new clients into the company's logistics network, ensuring tailored supply chain solutions that meet client requirements.
• Implement standardized global best practices, ensuring consistency and efficiency across all implementation projects.
• Partner with sales, operations, IT, and customer service teams to ensure alignment and successful execution of client implementations.
• Ensure all implementations adhere to regulatory, compliance, and contractual obligations across various global markets.
• Ensure Client solutions meet established key performance indicators (KPIs) to measure the success of implementations, ensuring continuous improvement and reporting progress to executive leadership.
• Leverage technology to streamline implementation processes, enhance visibility, and improve customer experience.
• Serve as a key point of contact for customers during the implementation phase, ensuring a seamless transition and long-term success.
• Recruit, mentor, and develop a high-performing global solution design team to drive efficiency and innovation.
• Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Position will require regular and punctual attendance as well as presence on-site at the assigned work location

OTHER SKILLS/ABILITIES

• Proven track record of managing large-scale, global implementation projects within a 3PL environment.
• Strong understanding of supply chain technologies, transportation management systems (TMS), and warehouse management systems (WMS).
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple projects in a fast-paced, global environment.
• Experience working with diverse cultures and understanding international trade regulations is a plus.
• Experienced in all areas of transportation, logistics and supply chain operations.
• Proficient in project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints, and risks.

EDUCATION AND EXPERIENCE

• Bachelor's Degree in Information Technology or related field
• Minimum 7 years IT experience, including application development, IT project management and supervision of technology systems.
• Minimum 3 years supervisory or managerial experience required.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)