Technical Writer

GENERAL DESCRIPTION

The Technical Writer is responsible for producing clear and concise documentation. The incumbent will establish SOPs for creation of documents and decipher complex technical concepts. This job will work closely with software architects, developers, product owners and other operational stakeholders to create and maintain comprehensive documentation that supports an end-to-end solution, covering all digital and operational assets.

ESSENTIAL JOB FUNCTIONS

• Documentation Development: Create, edit, and maintain detailed technical documentation, including but not limited to operational standard operating procedures, system design documents, user manuals, and developer guides. 
• Collaborate with Technical Teams: Work closely with software architects, developers, and product managers to gather information, understand project requirements, and translate technical details into clear, user-friendly content. 
• Collaborate with Operational Teams: Work closely with account managers, regional process managers and business analyst to gather information, understand operational process requirements and translate into standard operating procedures for end users to understand and manage complex day to day operations
• Content Management: Organize and structure documentation in a logical, easy-to-navigate manner. Ensure all documentation is up-to-date and reflects the latest software updates and architecture changes. 
• Review and Edit: Conduct thorough reviews of documentation to ensure accuracy, consistency, and clarity. Edit and proofread content produced by other team members to maintain high-quality standards. 
• Technical Understanding: Leverage your deep understanding of software architecture principles to accurately document system design, architecture patterns, and best practices. Explain complex architectural concepts to both technical and non-technical audiences. 
• User-Centered Design: Develop documentation with the end-user in mind, ensuring that content is accessible, usable, and effective in helping users achieve their goals. 
• Tools and Standards: Utilize industry-standard tools and methodologies for documentation, including version control, content management systems, and markup languages. Advocate for best practices in technical writing and contribute to the continuous improvement of documentation processes. 
• Training and Support: Provide training and support to internal teams on the use and importance of technical documentation. Act as a subject matter expert on documentation best practices and application support.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Job requires the ability to use vision, adjust focus and work on a standard computer screen
• Job may require extended sitting or standing, use of standard office equipment
• Job will require regular and punctual attendance and may require presence on-site at the assigned work location

[The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.]

OTHER SKILLS AND ABILITIES

• Must be legally authorized to work in the United States
• Technical Expertise: Strong understanding of software architecture principles, including design patterns, system scalability, and integration strategies. 
• Writing Skills: Exceptional written and verbal communication skills with a proven ability to simplify complex technical concepts.

EDUCATION AND EXPERIENCE

• Bachelor of Science in Computer Science, Technical Communication or equivalent.
• 3 years of experience in technical, cross-functional agile teams

CERTIFICATION AND LICENSES

Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.