What are the responsibilities and job description for the Automotive Customer Service Technician position at Crash Champions?
Champions Do More
At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.
ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.
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Responsibilities
23 / hour
- Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
- Document all customer interactions in supplied database
- Work within groups of technicians and software development teams to improve products and services
- Maximize first time resolution of customer queries
- Provide training support and basic technical support to customers and employees as required
- Other duties as requested
Qualifications
Requirements :
Preferred Qualifications :
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates :
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Job Post Information
Job ID 2025-11688
of Openings _1_
Category ATE
Prioritization Tier 1 - Priority
Location : Address 601 Oakmont Lane
Posting Location : City Westmont
Posting Location : State / Province IL
Location : Postal Code 60559
Remote No
Salary : $23
