Senior Leasing Specialist-The Banks

Senior Leasing Consultant (The Banks)

Summary

The Senior Leasing Consultant is intended to serve as a positive role model for the rest of the leasing team. Our

expectation is for the Senior Leasing Consultant to lead the sales team in monthly sales numbers and follow-up activity.

This role is responsible for leasing apartment homes and maintaining a high level of occupancy in an assigned

residential community. The Senior Leasing Consultant responds to all rental inquiries by utilizing appropriate sales

techniques, marketing plans, and approved marketing material. Crawford Hoying is dedicated to exceptional customer

service, and this employee is expected to use customer service as a guiding principle when interacting with residents,

guests, and coworkers, and when handling challenging situations.

Job Responsibilities (responsibilities may include but are not limited to the following)

• Lead by example, cultivating growth for other Leasing Consultants; greet prospective residents, determine their

needs and preferences, and professionally present available apartment homes; communicate features and

benefits of the community; answer incoming calls and handle each one with professionalism; complete guest

card information for all prospects, and follow up as appropriate; enter all guest cards and applicants into the

computer system on the same day; accurately complete leases and renewal applications, assist with

verification, and notify prospective residents of results; generate miscellaneous resident communication as

needed; maintain awareness of local market conditions and trends; contribute ideas to the Community Sales

Manager for marketing the property and for improving resident satisfaction; coordinate directly with the

Community Sales Manager to make suggestions on leasing strategy; maintain a professional and friendly

atmosphere in the leasing office and all areas where prospective residents and residents meet; maintain a

professional appearance in accordance with dress code requirements.

• Complete opening and closing duties in accordance with company business hours on weekends and/or other

times as directed by the Community Sales Manager; physically inspect property when on grounds, pick up litter,

and report any service needs to the maintenance staff; inspect move-outs and vacancies as needed; ensure a

neat and clean appearance of the clubhouse and common areas; clean areas as needed; inspect models and

market-ready vacancies daily to ensure cleanliness.

• Monitor and collect accounts receivable and delinquencies; compile accounts payable for the Community Sales

Manager’s disposition; assist with turnover activities; determine charges for damages by occupants; inventory

office supplies and report needs to the Community Sales Manager; organize and file leases, reports, and other

business-related documents; assist the Community Sales Manager in preparation of daily and weekly reports,

resident communications, move-out inventory, market surveys, etc.; assist in handling resident issues in a timely

manner, including service requests; distribute written communication to residents as needed; run daily ILM

reports to follow up with any missed or unassigned traffic.

• Conduct all duties in accordance with company Fair Housing regulations, employment law, the Fair Credit

Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management.

• Perform other duties as assigned.

Performance Objectives (objectives include but are not limited to the following)

• The 7 Core Values that Crawford Hoying has established to maintain its desired culture

• Community net operating income

• Occupancy

• Resident retention

• Curb appeal

• Closing ratios

• Customer service feedback

• Delinquency

Preferred Knowledge, Skills, Education, and Experience

• Experience working in a sales or customer service environment

• Strong customer service, sales and a dedication to meet and exceed customer expectations

• Basic math and computer skills

• Working knowledge of or ability to learn property management software

• Valid driver’s license and reliable transportation

• Ability to develop a rapport with people

• Good written and verbal communication skills

• Proficiency with Microsoft Office products, including Excel

• High school diploma or equivalent

Work Environment

The Senior Leasing Consultant works onsite at an apartment community and regularly interfaces with external and

internal customers, residents, and vendors. Work hours are typically 9:00 am to 6:00 pm. Depending on the

property, the Senior Leasing Consultant may work one weekend day as part of their schedule. This individual should

be flexible and readily available as needed.

Reporting Structure

The Senior Leasing Consultant reports to the Community Sales Manager.

Physical Requirements

This employee’s physical condition and performance must be sufficient for the consistent and successful completion

of the responsibilities and professional standards defined for this position. This position frequently requires standing,

walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, and may require lifting

and/or moving up to 25 pounds. The Senior Leasing Consultant may be required to drive during the course of their

day.