What are the responsibilities and job description for the CLINIC RECEPTIONIST position at Crawford Memorial Hospital?
Position: Clinic Receptionist
Department: Clinics
Reports To: Director of Clinic Operations
Direct Reports: None
FLSA Classification: Non-Exempt
Position Summary
The Clinic Receptionist is responsible for providing outstanding customer service to meet the communication needs of the patient, family, clinic and medical staff by performing assigned clerical duties. The Clinic Receptionist provides indirect patient care in the office/clinic setting by greeting and registering patients, verifying and inputting patient demographics and insurance information and assisting in billing procedures and collections.
General Duties, Tasks and Responsibilities
- Serves as first contact for patients, families and visitors; greets all visitors and answers telephone in a courteous, timely and professional manner; takes accurate messages and directs calls to appropriate staff members in a timely manner; exercises independent judgment when handling routine matters or making appropriate referrals.
- Reviews patient accounts prior to appointments to ensure forms are current and scanned in to EMR; verifies patient demographics at each visit; provides appropriate paperwork to new patients; ensures Medicare patient's MSP questionnaire is accurately completed at each visit; verifies insurance eligibility.
- Collects payments and/or forwards appropriately; applies discounts as applicable; refers patients to the billing office for payment arrangements as needed, prepares receipts and posts appropriately; completes day end procedures within approved time frames.
- Verifies charges accurately and timely; stays up to date regarding knowledge of coding and medical terminology.
- Adheres to scheduling template guidelines when scheduling new and return appointments; schedules are kept current; documents no show, reschedule and cancelled appointments; creates telephone encounters as needed and directs calls to the appropriate staff for triage.
- Ensures fax in-box is kept current; reviews systems daily to confirm all documents and test results are linked to the correct patient accounts; releases medical records appropriately per policy; organizes all paperwork and filing as appropriate; ensures documentation is legible and complete.
- Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
- Participates in performance improvement activities.
- Performs other duties as assigned.
Education Requirements
- High School diploma / Equivalent Required
- Associate's Degree in related field Preferred
Experience Requirements
- Office / Clerical setting minimum 2 years Preferred
Computer Skills
- Strong computer skills including Microsoft Excel and Outlook
Additional Skills
- Excellent written and verbal communication skills, be professional, polished and articulate well
- Ability to work independently, prioritize and complete tasks in a timely manner
- Strong interpersonal, organizational and time management skills
