What are the responsibilities and job description for the Bilingual Technical Support Specialist position at Crawford Thomas Recruiting?
Hourly Wage
$30/hr-$45/hr
Job Summary
Our client is seeking a bilingual (English and Spanish) Technical Support Specialist with a passion for technology, problem-solving, and providing exceptional internal customer service. This role involves working closely with the team and the President to understand current processes and collaboratively build better systems using technology. The ideal candidate will also serve as a partner to contractors when needed, supporting seamless operations and ensuring that all technology-related issues are resolved efficiently. The position requires a detail-oriented, tech-savvy individual with administrative and customer service experience and a strong ability to implement innovative solutions
Customer Service and Technical Assistance
Act as the primary contact for internal customer service related to technical issues, including responding to phone calls, emails, and texts. Collaborate with team members to identify challenges and resolve technical issues, ensuring efficient operations and satisfaction. Partner with contractors when applicable to address technology needs and improve collaboration on systems-related projects. System Optimization and Problem Solving
Work closely with the team and President to analyze current processes and identify areas for technological improvement. Develop and implement strategies to enhance existing systems and build new, more efficient processes. Use a proactive approach to identify and solve problems related to software and internal tools. Process Optimization Collaborate with teams to understand operational pain points and develop Airtable-based solutions to address them. Build dashboards and reports in Airtable to provide actionable insights and track key performance indicators (KPIs). Project Implementation and Collaboration Partner with the team to design and execute technology-driven projects that align with operational goals. Support database management, process automation, and system optimization to streamline workflows. Provide hands-on assistance to contractors and internal staff for projects requiring technological expertise. Training and Documentation Create user-friendly guides, training materials, and process documentation to support staff in leveraging technology effectively. Conduct training sessions to enhance the team’s understanding of internal tools and ensure consistent usage. Supervisory Responsibilities
No direct reports
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand, walk, sit, use hands to type, handle objects, tools or controls, reach with hands and arms, climb stairs, talk or hear.
Position Type and Expected Work Hours
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. but may be flexible as agreed upon between executive management and employee. On call availability and periodic additional time including nights and weekends or as job duties demand.
Travel Requirements
This position requires the person to be in the office in Allen, Texas during business hours.
Required Education and Experience Bilingual: Proficiency in English and Spanish (required). Minimum of 3-5 years of experience in customer service, administrative roles, or technical support. Strong technical aptitude with a passion for technology, problem-solving, and continuous improvement. Proven ability to work collaboratively with diverse teams and adapt to dynamic environments. Exceptional communication and interpersonal skills with a focus on internal customer service. Experience with databases, system automation, and related technologies. Detail-oriented with excellent organizational and multitasking abilities. Demonstrated job stability and commitment to long-term growth.
Preferred Education and Experience Familiarity with commercial cleaning services or janitorial industry is advantageous. Familiarity with ABM (Apple Business Manager). Familiarity with ERP systems and Airtable.
Other Duties
This job description is not a comprehensive list of all assigned duties, responsibilities, or aspects of the job, and may be amended at any time at the sole discretion of the company.
$30/hr-$45/hr
Job Summary
Our client is seeking a bilingual (English and Spanish) Technical Support Specialist with a passion for technology, problem-solving, and providing exceptional internal customer service. This role involves working closely with the team and the President to understand current processes and collaboratively build better systems using technology. The ideal candidate will also serve as a partner to contractors when needed, supporting seamless operations and ensuring that all technology-related issues are resolved efficiently. The position requires a detail-oriented, tech-savvy individual with administrative and customer service experience and a strong ability to implement innovative solutions
Customer Service and Technical Assistance
Act as the primary contact for internal customer service related to technical issues, including responding to phone calls, emails, and texts. Collaborate with team members to identify challenges and resolve technical issues, ensuring efficient operations and satisfaction. Partner with contractors when applicable to address technology needs and improve collaboration on systems-related projects. System Optimization and Problem Solving
Work closely with the team and President to analyze current processes and identify areas for technological improvement. Develop and implement strategies to enhance existing systems and build new, more efficient processes. Use a proactive approach to identify and solve problems related to software and internal tools. Process Optimization Collaborate with teams to understand operational pain points and develop Airtable-based solutions to address them. Build dashboards and reports in Airtable to provide actionable insights and track key performance indicators (KPIs). Project Implementation and Collaboration Partner with the team to design and execute technology-driven projects that align with operational goals. Support database management, process automation, and system optimization to streamline workflows. Provide hands-on assistance to contractors and internal staff for projects requiring technological expertise. Training and Documentation Create user-friendly guides, training materials, and process documentation to support staff in leveraging technology effectively. Conduct training sessions to enhance the team’s understanding of internal tools and ensure consistent usage. Supervisory Responsibilities
No direct reports
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand, walk, sit, use hands to type, handle objects, tools or controls, reach with hands and arms, climb stairs, talk or hear.
Position Type and Expected Work Hours
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. but may be flexible as agreed upon between executive management and employee. On call availability and periodic additional time including nights and weekends or as job duties demand.
Travel Requirements
This position requires the person to be in the office in Allen, Texas during business hours.
Required Education and Experience Bilingual: Proficiency in English and Spanish (required). Minimum of 3-5 years of experience in customer service, administrative roles, or technical support. Strong technical aptitude with a passion for technology, problem-solving, and continuous improvement. Proven ability to work collaboratively with diverse teams and adapt to dynamic environments. Exceptional communication and interpersonal skills with a focus on internal customer service. Experience with databases, system automation, and related technologies. Detail-oriented with excellent organizational and multitasking abilities. Demonstrated job stability and commitment to long-term growth.
Preferred Education and Experience Familiarity with commercial cleaning services or janitorial industry is advantageous. Familiarity with ABM (Apple Business Manager). Familiarity with ERP systems and Airtable.
Other Duties
This job description is not a comprehensive list of all assigned duties, responsibilities, or aspects of the job, and may be amended at any time at the sole discretion of the company.
Salary : $30 - $45
