What are the responsibilities and job description for the Bilingual Technical Support Specialist position at CultivaHR?
Our client, a highly-rated and trusted business in Allen, Texas, is seeking a bilingual (English and Spanish) Technical Support Specialist with a passion for technology, problem-solving, and providing exceptional internal customer service. This role involves working closely with the team and the President to understand current processes and collaboratively build better systems using technology. The ideal candidate will also serve as a partner to contractors when needed, supporting seamless operations and ensuring that all technology-related issues are resolved efficiently. The position requires a detail-oriented, tech-savvy individual with administrative and customer service experience and a strong ability to implement innovative solutions.
Major Duties and Responsibilities :
Customer Service and Technical Assistance
- Act as the primary contact for internal customer service related to technical issues, including responding to phone calls, emails, and texts.
- Collaborate with team members to identify challenges and resolve technical issues, ensuring efficient operations and satisfaction.
- Partner with contractors when applicable to address technology needs and improve collaboration on systems-related projects.
System Optimization and Problem Solving
Process Optimization
Training and Documentation
Supervisory Responsibilities
No direct reports
Requirements
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand, walk, sit, use hands to type, handle objects, tools or controls, reach with hands and arms, climb stairs, talk or hear.
Position Type and Expected Work Hours
This is a full-time position. Days and hours of work are Monday through Friday, 8 : 30 a.m. to 5 p.m. but may be flexible as agreed upon between executive management and employee. On call availability and periodic additional time including nights and weekends or as job duties demand.
Travel Requirements
This position requires the person to be in the office in Allen, Texas during business hours.
Required Education and Experience
Preferred Education and Experience
Other Duties
This job description is not a comprehensive list of all assigned duties, responsibilities, or aspects of the job, and may be amended at any time at the sole discretion of the client.
Benefits
Why This Role?
