What are the responsibilities and job description for the Customer Service Rep position at Crawford Thomas Recruiting?
Seattle, WA - NO REMOTE OR HYBRID OPTIONS AVAILABLE, MUST BE COMFORTABLE WORKING IN OFFICE
Our client is a well-established distributor of first aid and immediate care medical supplies. They are actively looking for an Operations Specialist to join their team ASAP!
Salary
$32-35/hour full comprehensive benefits 401k
Job Summary
As an Operations Specialist, you will be a valued member of our Customer Service and Operations teams, contributing to an exceptional experience for both internal and external customers.
Job Responsibilities: Identifying, managing, and growing revenue within existing and new accounts. Assisting the Customer Service Lead in managing and expanding key customer relationships. Owning the overall customer relationship for current and potential new clients. Mastering the order-taking process. Working with Tier 1 ERP systems (e.g., NetSuite, Oracle, Sage). Reviewing order errors and addressing customer complaints. Following company procedures, guidelines, and policies. Assisting in answering phones as needed. Performing other duties as assigned.
Qualifications: 5–7 years of customer service experience, preferably in a B2B environment. A proven track record in customer service; experience in inside sales is highly preferred. Exceptional organizational and time management skills. Ability to work independently and collaboratively within a team. Industrial background experience is a plus.
Our client is a well-established distributor of first aid and immediate care medical supplies. They are actively looking for an Operations Specialist to join their team ASAP!
Salary
$32-35/hour full comprehensive benefits 401k
Job Summary
As an Operations Specialist, you will be a valued member of our Customer Service and Operations teams, contributing to an exceptional experience for both internal and external customers.
Job Responsibilities: Identifying, managing, and growing revenue within existing and new accounts. Assisting the Customer Service Lead in managing and expanding key customer relationships. Owning the overall customer relationship for current and potential new clients. Mastering the order-taking process. Working with Tier 1 ERP systems (e.g., NetSuite, Oracle, Sage). Reviewing order errors and addressing customer complaints. Following company procedures, guidelines, and policies. Assisting in answering phones as needed. Performing other duties as assigned.
Qualifications: 5–7 years of customer service experience, preferably in a B2B environment. A proven track record in customer service; experience in inside sales is highly preferred. Exceptional organizational and time management skills. Ability to work independently and collaboratively within a team. Industrial background experience is a plus.
Salary : $32 - $35
