Customer Service Rep

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Customer Service Representative (CSR) will play a vital role in providing exceptional customer service to all guests of the site. Reporting to the Program Manager and receiving guidance from the client's Transportation Management Team, the CSR will thrive in a fast-paced and fun environment. The primary responsibilities of this position include basic traffic control, effective communication of shuttle arrivals, and providing the best commuting options to and from the site. The CSR will ensure a positive experience for all visitors while maintaining a high level of professionalism and customer satisfaction.

Duties And Responsibilities

• Provide excellent customer service.
• Ensure guests are directed to the correct shuttle and provided an ETA as needed.
• Respond to questions related to services.
• Monitor the status of the site and report any safety or performance issues.
• Enforce rider policies and procedures.
• Troubleshoot or communicate shuttle issues in real time.
• Support passengers during irregular operations with directions and timing updates.
• Additional duties and responsibilities may apply.
  
  

Skills Required And Physical Demands

No experience needed!

Qualifications

No experience needed!

Shift

We only have split shift opportunities at this time: 6:30am - 10:30am 3:30pm - 7:30pm

Ability to work Monday-Friday excluding observed holidays.

Onsite in the greater Seattle, WA area.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
  
  

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits
  
  

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance
  
  

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location
  
  

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.