What are the responsibilities and job description for the Inbound Call Center Manager position at Crawford Thomas Recruiting?
Base Salary: $65,000 - $75,000 Bonus Potential
Job Type: Full-time
Schedule: Monday to Friday, 8-hour shifts
Location: Cleveland, OH
Job Description
We are seeking an experienced Inbound Call Center Manager to lead our call center operations, drive sales performance, and ensure exceptional customer service. The ideal candidate is a dynamic leader with a strong background in sales management, capable of motivating and managing a high-performing team.
Key Responsibilities: Oversee daily call center operations, ensuring team members meet performance targets and KPIs. Develop and implement strategies to enhance customer service quality and efficiency. Monitor and evaluate calls, providing constructive feedback to improve performance. Train, mentor, and coach sales representatives to enhance their skills and effectiveness. Handle escalated customer concerns, ensuring timely and satisfactory resolution. Analyze call center performance data and present reports to senior management. Collaborate with other departments to optimize workflow and customer experience. Identify trends in customer inquiries and recommend improvements. Recruit, hire, and onboard new team members as needed. Qualifications: 3 years of experience in a sales management role (Required) Call center management experience is preferred but not required Strong leadership, coaching, and team management skills Excellent analytical and problem-solving abilities Outstanding written and verbal communication skills Ability to thrive in a fast-paced, high-pressure environment Strong organizational skills with keen attention to detail Proficiency in Microsoft Office, particularly Excel Commitment to delivering exceptional customer service
Job Type: Full-time
Schedule: Monday to Friday, 8-hour shifts
Location: Cleveland, OH
Job Description
We are seeking an experienced Inbound Call Center Manager to lead our call center operations, drive sales performance, and ensure exceptional customer service. The ideal candidate is a dynamic leader with a strong background in sales management, capable of motivating and managing a high-performing team.
Key Responsibilities: Oversee daily call center operations, ensuring team members meet performance targets and KPIs. Develop and implement strategies to enhance customer service quality and efficiency. Monitor and evaluate calls, providing constructive feedback to improve performance. Train, mentor, and coach sales representatives to enhance their skills and effectiveness. Handle escalated customer concerns, ensuring timely and satisfactory resolution. Analyze call center performance data and present reports to senior management. Collaborate with other departments to optimize workflow and customer experience. Identify trends in customer inquiries and recommend improvements. Recruit, hire, and onboard new team members as needed. Qualifications: 3 years of experience in a sales management role (Required) Call center management experience is preferred but not required Strong leadership, coaching, and team management skills Excellent analytical and problem-solving abilities Outstanding written and verbal communication skills Ability to thrive in a fast-paced, high-pressure environment Strong organizational skills with keen attention to detail Proficiency in Microsoft Office, particularly Excel Commitment to delivering exceptional customer service
Salary : $65,000 - $75,000
