What are the responsibilities and job description for the Referral Office Liaison - Call Center Inbound (On-site) Brooklyn Heights position at The MetroHealth System?
Location : BROOKLYN HEIGHTS
Biweekly Hours : 80.00
Shift : M-F (Variable start time) 8 : 00a, 9 : 30a, 10 : 30a
MetroHealth Offers :
- Competitive Wages
- Incentive Pay
- Benefits Package
- Tuition Reimbursement
- OPERS
- Paid Holidays, Vacation & Sick Time
Performance Incentive pay of $1.50 / hr after 6 months (based on performance, will need to meet the requirements in order to be eligible for the incentive)
The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being : affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.
Summary :
Telephonically enrolls, registers, and schedules appointments for primary care patients into The MetroHealth System (MHS). Processes prescription refill requests. Provides general telephone-based support to MyChart users. Obtains feedback for providers, and sends patient requests to clinics throughout MHS. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.
Qualifications :
Required : High School Diploma or passage of a high school equivalency exam.Meets one of the following :
Preferred : Fluency in writing, speaking, and interpreting both English and Spanish.Proficient knowledge of medical terminology.Knowledge of the Microsoft Office Suite of software, including Excel, Word, and PowerPoint.Knowledge of EPIC.Experience in sales.
Physical Requirements : May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods.See in the normal visual range with or without correction.Hear in the normal audio range with or without correction, including hearing clearly via a phone headset.Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion.Ability to communicate in face-to-face, phone, email, and other communications.Ability to see computer monitor and departmental documents.
