Order Entry - Inside Sales

Our client is a leading manufacturers’ representative of plumbing, heating, waterworks and commercial drain products with sales representation throughout New England, Maine, New Hampshire, New York and the Mid-Atlantic states. We're looking for an enthusiastic Customer Service/Order Entry Specialist to join our team and work in-office in our headquarters in Brockton, MA.

This is an on-site Customer Service/Order Entry Specialist (mid-level) position. It is full-time, forty hours per week. Remote work is not available for this position.

Knowledge of Oracle and Microsoft Dynamics 365 software, preferred. Responsibilities include, but are not limited to the following:

Key Responsibilities

• Accurately enter customer orders into the order management system.
• Verify order details, including pricing, product availability, and shipping information.
• Communicate with customers to confirm order details and resolve any discrepancies.
• Process order cancellations, returns, and exchanges in accordance with company policies.
• Work closely with other departments (e.g., inventory, shipping, and customer service) to ensure timely order fulfillment.
• Monitor and update order status, providing customers with tracking information as needed.
• Maintain a high level of data accuracy and completeness in the order entry system.
• Provide support to the sales team by ensuring all order-related documentation is accurate and up to date.
• Maintain relationships with existing clients through regular follow-ups and support.
• Address any post-sale issues, including returns, exchanges, and product/service concerns.
• Answer customer inquiries about products, services, pricing, and availability.
  
  

Qualifications

• High school diploma or equivalent; some college education preferred.
• Proven experience in order entry, customer service or a related administrative role.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and experience with order entry software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational and problem-solving skills.
  
  

Applicant must be able to work with others in a team environment.

We offer a full benefits package which includes medical, dental, vision and 401K to eligible, full-time employees.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

Schedule

• 8-hour shift
• Day shift
• Monday to Friday
  
  

Experience

• Oracle: 1 year (Required)
• Microsoft Dynamics 365: 1 year (Required)
• Order entry: 3 years (Required)
• Microsoft Outlook: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Zurn Product experience preferred
  
  

Language

• English (Required)
  
  

Ability To Commute

• Brockton, MA 02302 (Preferred)
  
  

Work Location: In person