Zurn Order Entry/Inside Sales/Customer Service Specialist-EXPERIENCE REQUIRED

The company is a leading manufacturers’ representative of plumbing, heating, waterworks and commercial drain products with sales representation throughout New England, Maine, New Hampshire, New York and the Mid-Atlantic states. We're looking for an enthusiastic Customer Service/Order Entry Specialist to join our team and work in-office in our headquarters in Brockton, MA.

This is an on-site Zurn Order Entry/Inside Sales position. It is full-time, forty-hours-per-week. Remote work is not available for this position.

Knowledge of Oracle and Microsoft Dynamics 365 software, preferred.
Zurn product knowledge is a plus.

Key Responsibilities include, but are not limited to the following:

• Accurately enter customer orders into the order management system.
• Verify order details, including pricing, product availability, and shipping information.
• Communicate with customers to confirm order details and resolve any discrepancies.
• Process order cancellations, returns, and exchanges in accordance with company policies.
• Work closely with other departments (e.g., inventory, shipping, and customer service) to ensure timely order fulfillment.
• Monitor and update order status, providing customers with tracking information as needed.
• Maintain a high level of data accuracy and completeness in the order entry system.
• Provide support to the sales team by ensuring all order-related documentation is accurate and up to date.
• Maintain relationships with existing clients through regular follow-ups and support.
• Address any post-sale issues, including returns, exchanges, and product/service concerns.
• Answer customer inquiries about products, services, pricing, and availability.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Proven experience in order entry, customer service or a related administrative role.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and experience with order entry software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational and problem-solving skills.

.The ideal person should have excellent communication skills, the ability to handle calls effectively, and the confidence to take charge when needed. They should also be comfortable working with different personalities and temperaments, demonstrating adaptability and strong interpersonal skills. They must be able to work with others in a team environment.

While leadership experience is a plus, we are primarily looking for someone with the potential to grow.

We offer a full benefits package which includes medical, dental, vision and 401K to eligible, full-time employees.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Must have strong communication/phone skills

Experience:

• Oracle: 1 year (Required)
• Microsoft Dynamics 365: 1 year (Required)
• Order entry: 3 years (Required)
• Microsoft Outlook: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Leadership: 1 year (Required)
• Adaptability: 1 year (Required)
• Interpersonal skills: 1 year (Required)
• Zurn Product: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Brockton, MA 02302 (Preferred)

Work Location: In person

Salary : $22 - $26