What are the responsibilities and job description for the Regional Account Manager - Dealership SaaS position at Crawford Thomas Recruiting?
About
Our client creates and deploys innovative Title & Registration technology and Governmental Compliance solutions for the Automotive Industry.
Salary
$70-115k base salary dependent upon experience. Total expected compensation is $130k
Territory: The state of Michigan
Job Description: The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle.
This Account Management role requires a purpose-driven, self-starting individual who excels in an autonomous (virtual) work environment and can work effectively with all levels of client personnel to meet their needs.
Travel is required, mostly in-state, at approximately 80%.
Major Job Responsibilities Manage and oversee all aspects of the company’s onboarding process with clients Provide ongoing training to dealership personnel beyond initial program installation Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution Leverage CRM & Business Intelligence management tools to analyze data and automate processes Deliver on client satisfaction goals and targets Develop trust relationships with clients
Experience & Qualifications Excellent Time-Management Skills in an Autonomous Environment Dynamic Social Skillset Proven Track Record of Account Management in SaaS/Software Ability to Administrate Remote Training Using Web Conferencing Applications Experience Using Collaborative Environments (Micorsoft Teams, Slack, SharePoint, Etc) Highly-Organized, Self-Starting, Team Player DMV or Automotive Industry Experience (preferred) Ability to Navigate and Utilize SalesForce.com (preferred)
Our client creates and deploys innovative Title & Registration technology and Governmental Compliance solutions for the Automotive Industry.
Salary
$70-115k base salary dependent upon experience. Total expected compensation is $130k
Territory: The state of Michigan
Job Description: The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle.
This Account Management role requires a purpose-driven, self-starting individual who excels in an autonomous (virtual) work environment and can work effectively with all levels of client personnel to meet their needs.
Travel is required, mostly in-state, at approximately 80%.
Major Job Responsibilities Manage and oversee all aspects of the company’s onboarding process with clients Provide ongoing training to dealership personnel beyond initial program installation Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution Leverage CRM & Business Intelligence management tools to analyze data and automate processes Deliver on client satisfaction goals and targets Develop trust relationships with clients
Experience & Qualifications Excellent Time-Management Skills in an Autonomous Environment Dynamic Social Skillset Proven Track Record of Account Management in SaaS/Software Ability to Administrate Remote Training Using Web Conferencing Applications Experience Using Collaborative Environments (Micorsoft Teams, Slack, SharePoint, Etc) Highly-Organized, Self-Starting, Team Player DMV or Automotive Industry Experience (preferred) Ability to Navigate and Utilize SalesForce.com (preferred)
Salary : $70,000 - $130,000
