What are the responsibilities and job description for the IT Technical Support position at Crazy Horse Memorial Foundation?
ITS TECHNICAL SUPPORT
Crazy Horse Memorial in the Black Hills of South Dakota is currently searching for a Full-Time Technical Support Technician. This position will provide various levels of technical support to Crazy Horse Memorial Foundation, The Indian University of North America, Museums, other departments and to the Memorial’s concessioner Korczak’s Heritage INC.
Responsibilities Include providing excellent customer service and timely end user support & assist in the coordination & scheduling of PC support at various locations & employees working from home or other remote locations, proactively monitor and maintain AD and Office 365 Accounts & computer setup. Knowledge of network and hardware troubleshooting based on familiarity with the OSI Model. Knowledge of Office 365 setup and activation, One Drive, Share Point, Word, Excel, Power Point. Provides guidance and training to personnel while providing great customer service. Must be able to work independently. Travel is required between locations. The Tech Support will assist in troubleshooting computer systems, hardware, and software, tracking of Operational System Security procedures and practices, telephone & end user device inventory & replacement, audio/video setup for functions and special events.
The successful candidate will know and comply with the organization's software license agreements and policies and procedures of the organization. The Tech Support will keep the Manager of Information Technology, and the Tech Support Specialist informed of issues and on the status of assigned projects and request guidance or assistance as needed.
Must have experience in desktop support and implementation, printer troubleshooting, installation and support, and basic network troubleshooting. Candidate must have the ability to support simultaneous projects and possess excellent interpersonal skills, including written and oral communications.
Preferred Certifications include A , Network , and Security .
Evening, weekend & holiday work may be required on a rotational basis.
This is an onsite position; remote work is not authorized.
This position includes Medical, Dental and Vision benefits, paid time off, paid holidays, retirement plan, and the opportunity to be a part of history-in-the-making.
Qualified candidates should submit cover letter, resume and three professional references to:
hr@crazyhorse.org
Apply on line at https://crazyhorsememorial.org/dream/employment/open-positions/ or mail cover letter, resume and references to:
Crazy Horse Memorial Foundation
Attn: Human Resources
12151 Avenue of the Chiefs
Crazy Horse, SD 57730-8900
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Rotating weekends
- Weekdays
- Weekends as needed
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Custer, SD 57730 (Required)
Ability to Relocate:
- Custer, SD 57730: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $25
