Front Desk Guest Service Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Assist with check-in and check-out procedures and provide information about resort amenities and services.

· Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.

· Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.

· Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.

· Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.

· Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.

· Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.

Job Type: Full-time

Pay: $15.00 - $18.13 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Orlando, FL 32809 (Required)

Ability to Relocate:

• Orlando, FL 32809: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15 - $18