What are the responsibilities and job description for the Front Desk Guest Service Agent position at CRB Hospitality?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Assist with check-in and check-out procedures and provide information about resort amenities and services.
· Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation as requested.
· Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
· Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
· Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
· Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
· Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.
Job Type: Full-time
Pay: $17.00 - $18.13 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Ability to Commute:
- Winter Park, FL 32789 (Required)
Ability to Relocate:
- Winter Park, FL 32789: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18