What are the responsibilities and job description for the ReceptionistCustomer Service position at CRDN of the Ark-La-Tex?
Benefits : 401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
About Us :
CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster. Our customers love our attention to detail and dedication to quality, and our employees love working in a supportive and collaborative environment. Please come join our team!
About the Role :
We are looking for an outgoing and organized Receptionist / Customer Service representative to join our CRDN team. This role requires exceptional customer service skills as the first point of contact for our customers in the office and over the phone. The candidate must be highly organized, able to multi-task, and have great written and verbal communication skills.
Responsibilities :
Greet and assist customers in a professional and friendly manner
Answer incoming calls and use provided tools to handle customer inquiries and provide appropriate information
Transfer incoming calls to the appropriate person or department if you are not able to solve their need
Flexibility to be able to move between activities and duties quickly if priorities change
Requirements :
Excellent communication and interpersonal skills
Administrative skills to be able to use basic computer programs including Microsoft Office and restoration programs such as Xact Analysis, Xactimate, T&M is a plus
Time management skills to be able to prioritize activities, especially when there is a high volume of tasks
1-3 years previous experience in customer service and receptionist role preferred
Ability to multitask and prioritize tasks in a fast-paced environment
Professional and courteous demeanor
