Director of Operations

Crease Group is a leading provider of design, manufacturing, and brand-building services, catering to creator-led, emerging, and established brands. With a global footprint, in-house production facilities, and a focus on innovation, we deliver high-quality products and premium experiences.

As a fast-growing company, we are looking for a dedicated Director of Operations/Manager to oversee and optimize our operational workflows, ensuring seamless client fulfillment and production processes.

The Operations Director/Manager will be responsible for leading and managing all aspects of the company’s operations, including production, logistics, quality control, and process optimization. This position will play a critical role in driving efficiency, maintaining high-quality standards, and ensuring client satisfaction.

This individual will work closely with cross-functional teams, including account managers, production staff, and the leadership team, to align operations with Crease Group's strategic goals.

Production & Logistics Oversight:

• Manage day-to-day client success and production activities, ensuring timelines, budgets, and quality standards are met.
• Oversee logistics for both domestic and international shipments, optimizing cost and delivery timelines.
• Collaborate with the China office and factory partners to streamline the sampling and production process.

Process Management:

• Implement and refine SOPs for production, quality control, and client fulfillment.
• Drive operational excellence by identifying inefficiencies and implementing process improvements.
• Develop and monitor key performance indicators (KPIs) to track operational success.

Quality Control:

• Lead the quality control process, ensuring products meet technical specifications and client expectations.
• Establish a robust system for documenting and addressing QC issues.

Team Leadership:

• Supervise and mentor the operations team, fostering a culture of accountability and continuous improvement.
• Coordinate with the showroom coordinator, production manager, and account managers to ensure smooth workflows.

Budgeting & Reporting:

• Manage operational budgets, including cost tracking for production, logistics, and quality assurance.
• Provide regular updates to the CEO on operational performance, challenges, and opportunities.

Client-Centric Operations:

• Ensure timely and accurate communication with account managers regarding production and logistics updates.
• Proactively address client concerns and implement solutions to enhance satisfaction.

• Education: Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field. MBA is a plus.
• Experience:
• 5 years of experience in operations management, preferably in apparel, manufacturing, or a related industry.
• Proven track record of managing production workflows and logistics across international teams.
• Skills:
• Strong leadership and team management abilities.
• Expertise in developing and implementing operational processes and KPIs.
• Exceptional problem-solving and decision-making skills.
• Proficiency in tools like Slack, ClickUp, and Excel for communication and project management.
• Familiarity with quality control systems and standards in the manufacturing industry.

• Client Satisfaction: Measured through retention rates and feedback.
• Efficiency: Timely delivery of products within agreed timelines and budgets.
• Process Optimization: Reduction of operational inefficiencies and streamlined workflows.
• Team Management: Employee satisfaction and professional growth within the operations team.

• Base Salary: Competitive, commensurate with experience.
• Performance-Based Incentives: Bonuses tied to operational efficiency, client satisfaction, and team KPIs.
• Benefits: Health insurance, PTO, professional development opportunities.

• Be part of a dynamic and innovative company with a strong global presence.
• Work alongside a passionate team dedicated to delivering excellence.
• Opportunity to make a significant impact in a growing organization.

To Apply:

Submit your resume, video introduction and cover letter to john@creasegroup.com

Crease Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.