What are the responsibilities and job description for the Customer Success Manager position at Creatio?
We are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships.
Working on our team as a Customer Success Manager position involves:
Working on our team as a Customer Success Manager position involves:
- managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
- collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
- developing and maintaining trusted relationships with key partners and their customers;
- driving customer retention and renewals by building strong relationships;
- collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.
- 2 years of experience working with global SMB or Corporate segment customers;
- fluency in English is a must;
- experience in implementing/customizing corporate software;
- excellent communication and presentation skills;
- experience with CRM / ERP / Core systems;
- experience in problem-solving, working with customer objections;
- experience in conducting trainings and presentations;
- understanding business needs with further translation into the requirements;
- project management experience with full-cycle corporate projects.
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- culture of genuine care, ownership, dedication, and high standards (learn more here);
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- caring for your health: Creatio offers several options for medical insurance together with our medical partner;
- Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc;
- nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
