What are the responsibilities and job description for the Customer Success Manager position at Mongoose?
At Mongoose, we believe every conversation matters.
We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.
We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.
Join us and be part of a team that’s making a real difference in education—one conversation at a time.
As a Customer Success Manager, you’ll be the trusted partner guiding our customers to success. Your mission? Prioritize customer happiness, health, and product adoption and while partnering with our Account Managers to mitigate risk and ensure retention. You’ll be the go-to resource for your customers, helping them maximize the value of Mongoose’s solutions, solving challenges before they become problems, and turning satisfied customers into raving advocates. If you’re a proactive communicator, a master relationship-builder, and someone who thrives on creating win-win scenarios, this is the role for you.
What You’ll Do :
Be the Ultimate Customer Advocate
- Act as the primary day-to-day partner for your customers, ensuring they feel supported, valued, and empowered to succeed.
- Own customer health metrics—monitoring implementation, usage, and engagement—and work to proactively address any challenges to keep customers happy and thriving.
- Conduct regular Mongoose Quarterly Reviews (MQRs) to share insights, feature updates, and best practices that showcase the value we bring.
Make Customer Happiness Your Superpower
Fuel Growth Through Advocacy
Collaborate for Seamless Success
Leverage Data for Impact
What You’ll Bring to the Table :
Customer-First Mindset
Organized & Detail-Oriented
Strategic Problem Solver
Sales-Driven Collaboration
Higher Ed or SaaS Experience
Why You'll Love it Here :
At Mongoose, every conversation matters. You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.
Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.
Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.
The OTE for this position ranges from $70,000 - $80,000, depending on experience and qualifications.
We Offer :
At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.
To Apply :
If this sounds like your kind of challenge, let’s talk! Apply today and help us move people forward, one conversation at a time. If you want to stand out, please also send your resume and cover letter to jasmyne@hellomongoose.com with the subject line "CSM Application". Include examples of your work, links to your portfolio, or any other relevant projects.
Salary : $70,000 - $80,000