Division Director of Mental Health Outpatient Services

The Division Director of MHOP services (DDMHOP) will oversee and evaluate the division’s performance, ensuring compliance with company policies and procedures.

The DDMHOP will manage the overall operation of the division, including the hiring, training, supervision, and the evaluation of the clinical staff, as well as monitor the scheduling of clients and manage the division’s budget. This role is also responsible for developing, planning, and implementing strategies for program continuation, growth, and improvement in the service delivery.

The DDMHOP will contribute to the development of new divisions by creating position strategies and communication plans to achieve the agency’s objectives.

Also, the DDMHOP will project, develop, and monitor the revenue and expense budget for fee-for-service programs that includes Medicaid, private pay, and personal insurances.

Principle Duties & Responsibilities:

• Responsible for the overall operational of the division to achieve the agency’s objectives.
• Ensures compliance of policies and procedures, a variety of accreditation standards and applicable federal, state, and municipal laws.
• Advises Executive Leadership Team of changes and needs with recommendations to ensure compliance and continuous improvement in health and safety issues for employees, youth, and families.
• Works with Executive Leadership Team in developing effective and organized treatment units that follow client and regulatory agency standards.
• Evaluate system workload and levels of productivity within treatment services units.
• Monitors and evaluates all third-party service contracts and ensures compliance by routinely performing on-site evaluations of treatment rendered.
• Ensure that all staff understand the requirements of their job and perform to a satisfactory standard.
• Lead, motivate, communicate with, and develop staff to achieve the best performance to meet the division’s need.
• Monitors services rendered by contract and professional staff in relation to contractual requirements, contract compliance, and accreditation standards.
• Ensures all credentials files at the organization are up-to-date and in compliance with the agency’s policies and procedures.
• Works closely with Executive Leadership Team and third-party contractors’ staff to resolve discrepancies and deficiencies.
• Meets regularly with the Executive Leadership Team to create plans of actions addressing client concerns and audit findings.
• Completes and submits narrative, summary and/or operational reports as required.
• Reviews Profit and Loss (P&L) reports and identifies over-utilization or excessive expenditure monthly.
• Assists the Executive Leadership Team in creating action plans to eliminate over-utilization impacting their cost.
• Promote a “Client first” caring culture in the agency.
• Assist and train staff in preparing for accreditations or reaccreditations requirements.
• Provides comprehensive training to team during initial appointment to the position and on an annual basis.
• Develops and maintains effective communication with outside contractors, consultants, and agency administrators to ensure a positive working relationship.
• Ensures standardization of current system components-forms, services, policies, standards, responses to address client concerns.
• Assists team with challenges affecting their daily operations.
• Attends seminars, workshops, and conferences as required.
• Performs other assigned duties related to the job title.

Qualifications:

• Licensed Clinician (LSW, LPC, LCSW, LMFT or LCADC) in Social and Behavioral Sciences, Mental Health or Substance Abuse supplemented by courses in business administration.
• Five (5) years mental health experience and Two (2) years of supervisory experience.
• Demonstrated experience in assessing the operations of treatment services using a variety of auditing tools.
• Experience in delivery and administration of mental health care systems.
• Demonstrated effective decision-making skills in treatment service setting.
• Excellent interpersonal skills with friendly, approachable, and professional demeanor
• Ability to be flexible to the daily changing needs within the program and to handle obstacles with compassion and resolution.
• Possess personal traits: empathy, patience, tolerance, cultural sensitivity, social judgement, emotional intelligence, maturity, and understanding.
• Ability to work with computers and the necessary software typically used by the department.