What are the responsibilities and job description for the Community Manager - Bilingual position at Creative Circle?
Our well-known beauty client is seeking multiple Community Managers to join their team! There are multiple openings available. This is a 40 hour per week, HYBRID assignment that requires 3 days onsite and 2 days WFH. This assignment could be up to 2 years duration.
Community Manager Responsibilities :
- Reactively engaging with fans and followers on social media in a timely manner (TikTok, Facebook, Instagram, Twitter)
- Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
- Attend trainings, work sessions and meetings to stay up to date with social strategies and best practices
- Follow provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal teams and assist with problem solving
- Provide social content and engagement recommendations based on consumer feedback and trends
- Stay up to date on new social media platforms, tools and best practices
- Live in the social ecosystem, stay on top of emerging trends in the landscape
- Responsiveness is key
- Maintain 100% Reply Rate and established Response Time goals across social channels
- Maintain consumer satisfaction and sentiment scores as established by the group
- Monitor personal social KPIs using Sprinklr
- Offers schedule flexibility to support the needs of the business which included weekends
- Meets established quality standards in all contacts across all channels
- Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
- Documents product issues in a way that the information can be used for product improvement or development
- Accurately enters required information in the CRM and surveys to ensure data integrity
The Community Manager Must Have :
