Marketing Manager

Our client is looking to hire a freelance Marketing Manager to manage customer advocacy projects. In this role, you will be responsible for executing marketing initiatives that leverage our satisfied customers to create advocacy content and generate participation in our voice of customer (VOC) programs. You will work closely with cross-functional teams to develop case studies, recruit new advocates, and manage our reference program.

Key Responsibilities

• Customer Case Studies: Collaborate with Product teams, Sales, Customer Success, Solutions Marketing, and customers to develop compelling case studies that highlight the success stories of our customers. Manage the entire case study creation process from ideation to publication - collaborating with internal content and creative resources.
• Advocate Recruitment: Actively engage with satisfied customers to secure participation in our advocates program. Identify customers who are willing to participate in advocacy activities including webinars, speaking engagements, content collaboration, product feedback programs, testimonials, and references.
• Reference Program Management: In close collaboration with our Sales team, manage the evolution of our customer reference program. Identify and nurture customer relationships to create a pool of references available for sales and marketing activities.
• Cross-functional Collaboration: Collaborate closely with Sales, Product Marketing, Content Marketing, Customer Success, and other departments to align customer advocacy initiatives with overall marketing and business goals.
• Performance Tracking: Monitor and report on the effectiveness of customer advocacy initiatives, measuring key performance indicators (KPIs) and making data-driven recommendations for optimization.
  
  

Qualifications

• Bachelor's degree in Marketing, Business, or a related field. MBA or relevant certification is a plus.
• Proven experience in marketing, project management, or customer advocacy roles.
• Effectively manage multiple projects concurrently, prioritizing tasks to meet deadlines and achieve key milestones, and maintaining a high level of quality.
• Proactive and self-motivated individual who thrives in a dynamic work environment.
• Exceptional written and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment.
• Demonstrated ability to take initiative, solve problems, and adapt to changing priorities.
• Proficiency in CRM software, customer survey tools, and project management tools.
  
  

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

tiffany.novak@jobalert.creativecircle.com

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : TN7-1838344 -- in the email subject line for your application to be considered.***
  
  

Tiffany Novak - Lead Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.

This job was first posted by Creative Circle on 01/29/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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