What are the responsibilities and job description for the Dental Office Manager position at Creative Dental Partners?
Purpose
The Dental Office Manager acts as an advocate for the practice, ensuring smooth operations and delivering exceptional patient experiences. They manage the business aspects of the practice, oversee team members, enforce office policies, and maintain a positive, productive environment.
Key Responsibilities
Daily Operations & Patient Care
- Ensure all staff perform their daily duties effectively.
- Monitor and maintain patient flow throughout the day.
- Respond to daily patient reviews within 24 hours.
- Address patient concerns/complaints and provide resolution within 48 hours.
- Oversee insurance grievances and letters, resolving them within 24-48 hours.
- Confirm all lab cases are ready for the following day and all cases are submitted on time.
Scheduling & Patient Follow-Up
- Regularly review and optimize the schedule for doctors and hygienists to meet production goals.
- Monitor practice performance metrics (via Practice by Numbers) and schedule appointments accordingly.
- Follow up on patients with presented treatment plans, missed leads/calls, and incomplete treatment acceptance.
Team Leadership & Management
- Lead by example, fostering a positive and motivated team culture.
- Conduct team meetings and training sessions to enhance skills and morale.
- Create accountability and enforce office policies, updating handbooks as needed.
- Maintain accurate HR records and facilitate a growth-oriented work environment.
Performance & Reporting
- Run and review practice reports daily, focusing on KPIs and benchmarks.
- Evaluate processes and patient experiences to prioritize improvements.
- Provide weekly updates on incomplete claims, ensuring proper documentation and follow-up.
Key Qualities
- Leadership: Inspires and motivates through positivity and accountability.
- Problem-Solving: Takes charge to address challenges with patients, staff, and operations.
- Proactive: Anticipates needs and initiates solutions to maintain efficiency.
- Growth-Oriented: Strives to advance the practice through continuous improvement.
- Personable: Maintains a pleasant, professional demeanor and handles difficult situations calmly.
Superstar Manager Traits
- Leads the team with confidence and positivity, not by delegation alone.
- Resolves issues promptly, taking ownership and accountability.
- Cultivates an environment of encouragement and growth.
Requirements
- Proven experience in dental office management or related field.
- Strong organizational and multitasking abilities.
- Excellent communication and leadership skills.
- Proficiency in practice management software and familiarity with KPIs.
Why Join Us?
We are a progressive and patient-focused practice looking for a leader who is ready to take responsibility, grow with us, and make a lasting impact on our team and patients.
Apply Today!
Job Type: Full-time
Pay: $34.00 - $40.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $34 - $40
