What are the responsibilities and job description for the Customer Solutions Specialist position at Creative Financial Staffing (CFS)?
About The Role And Company- Customer Solutions Specialist
- CFS New York is working with a well-established professional services firm with a presence nationwide that services the country’s top corporate clients
- They are seeking an Customer Solutions Specialist to join their growing team
- This role will be located in Long Island (Amityville)
- Some perks include offering free lunch on Fridays, hosting happy hours and other events throughout the year
- Primary point-of-contact that supports selected clients
- Work closely with Field Managers on requests and/or issues that may arise
- Provide operations support to all departments within the organization
- Schedule project crews for services, training, and deliveries
- Creating and closing work orders for Regional spreadsheets and Project Crew schedules
- Customer liaison for follow-ups and customer service issues
- Update corresponding client systems to ensure tracking and billing of all services performed
- Manage project budgets; review and correct any variances weekly
- Bilingual (English and Spanish) is required
- 2 years professional experience; open to industry
- Experienced in coordinating and scheduling
- Exposure to systems / tech savvy
- Strong customer service skills
Salary : $50,000 - $52,000
