What are the responsibilities and job description for the IT Support Specialist position at Creative Financial Staffing (CFS)?
IT Support Specialist – Tier 1/Tier 2 - On-site - New Haven, CT
This is an on-site role in New Haven, CT, and only local candidates will be considered.
Contract Details
#INJAN2025
#CBJAN2025
#ZRCFSTECH
This is an on-site role in New Haven, CT, and only local candidates will be considered.
Contract Details
- Temporary role with a minimum 3-month duration (possibility of extension or temp-to-hire)
- Expected pay rate: $28-$31/hour
- Schedule: Monday-Friday, 8-5
- On-site business casual environment
- Work with a well-established nonprofit organization
- Engage in a collaborative and supportive team culture
- Gain experience in a high-profile environment with impactful projects
- Opportunity for temp-to-hire transition
- Serve as the first point of contact for employees, resolving Tier 1 and Tier 2 helpdesk tickets
- Troubleshoot issues related to printers, VPN connections, and basic IT problems
- Deploy and configure new computers and devices
- Handle 10-15 helpdesk tickets per day, providing timely and effective support
- Support and manage accounts in MS Exchange and Active Directory
- Work closely with a small IT team, including a System Administrator who currently handles escalations
- 2 years of experience in a Tier 1 or Tier 2 IT helpdesk role
- Proficiency desktop support - Chromebook experience is a plus
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent customer service skills with the ability to interact effectively with end-users of varying technical proficiency
- Prior experience supporting IT in a nonprofit or small organizational environment preferred
#INJAN2025
#CBJAN2025
#ZRCFSTECH
Salary : $50,000 - $60,000
