What are the responsibilities and job description for the Customer Service Specialist position at Creative Financial Staffing?
About the Company:
Creative Financial Staffing is a small team with a family-like atmosphere where your voice matters. We encourage and value ideas, fostering a flexible and supportive work culture that allows for growth and taking on more responsibility over time.
Responsibilities:
As a Customer Service Representative, you will respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner. You will resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Additionally, you will process orders, returns, exchanges, and refunds accurately, maintain detailed records of customer interactions and transactions, and collaborate with other departments to resolve complex issues.
Preferred Qualifications:
To be successful in this role, you should have a high school diploma or equivalent (Associate's or Bachelor's degree preferred), previous customer service or call center experience, excellent communication and interpersonal skills, strong problem-solving abilities and attention to detail, and the ability to multitask and work under pressure. Familiarity with CRM systems and Microsoft Office Suite is also a plus.
Creative Financial Staffing is a small team with a family-like atmosphere where your voice matters. We encourage and value ideas, fostering a flexible and supportive work culture that allows for growth and taking on more responsibility over time.
Responsibilities:
As a Customer Service Representative, you will respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner. You will resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Additionally, you will process orders, returns, exchanges, and refunds accurately, maintain detailed records of customer interactions and transactions, and collaborate with other departments to resolve complex issues.
Preferred Qualifications:
To be successful in this role, you should have a high school diploma or equivalent (Associate's or Bachelor's degree preferred), previous customer service or call center experience, excellent communication and interpersonal skills, strong problem-solving abilities and attention to detail, and the ability to multitask and work under pressure. Familiarity with CRM systems and Microsoft Office Suite is also a plus.
