What are the responsibilities and job description for the Customer Solutions Specialist position at Creative Financial Staffing?
Customer Solutions Specialist
About the Role and Company- Customer Solutions Specialist
CFS New York is working with a well-established professional services firm with a presence nationwide that services the country's top corporate clients
They are seeking an Customer Solutions Specialist to join their growing team
This role will be located in Long Island (Amityville)
Some perks include offering free lunch on Fridays, hosting happy hours and other events throughout the year
Role Responsibilities- Customer Solutions Specialist
Primary point-of-contact that supports selected clients
Work closely with Field Managers on requests and / or issues that may arise
Provide operations support to all departments within the organization
Schedule project crews for services, training, and deliveries
Creating and closing work orders for Regional spreadsheets and Project Crew schedules
Customer liaison for follow-ups and customer service issues
Update corresponding client systems to ensure tracking and billing of all services performed
Manage project budgets; review and correct any variances weekly
Keep a pulse on the job market with advanced job matching technology.
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