What are the responsibilities and job description for the Dispatch Service Manager position at Creative MultiCare, LLC?
Creative MultiCare is looking to hire a full-time on-site Dispatcher in Stockbridge GA.
Creative MultiCare, LLC has the best group of service technicians, management personnel, and office staff in the industry. We combine cutting edge technology with a dedication to training and quality to produce the best results.
The Dispatcher is crucial in ensuring the smooth operation of our dispatch processes.
Job Description:
- Dispatch a core group of technicians and manage a daily service schedule in an efficient and timely manner
- Communicate with and update customers based on the daily service schedule
- Handle customer inquiries with professionalism
- Manage a large amount of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research issues as they arise, and provide solutions and/or alternatives
- Provide information about our services
- Build sustainable relationships with both customers and technicians
- Develop and maintain a knowledge base of products, services, and technician skillsets to utilize when making decisions based on specific customer request/needs
- Meet personal/team qualitative and quantitative targets
Our Benefits Include:
- Weekly pay
- Paid time off
- On-the-job paid training
- Health, dental, and vision insurance
- 401(k) matching with immediate vesting
- Supplemental insurance packages
Job Requirements:
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Positive and professional demeanor with great interpersonal skills
- Previous experience in a similar role is preferred, but not required
- Excellent written and verbal communication skills
- Attention to detail and a commitment to maintaining accurate records
- Must be able to read, write, understand, and speak English
- Must pass pre-employment background check
- Bilingual is a plus, but not required
