What are the responsibilities and job description for the Account Manager position at Creative Resources Agency?
Looking for a change in 2025? Creative Resources is a full-service creative agency driven by innovation, design, and QUALITY BRANDED MERCHANDISE. We curate collections of unique PROMOTIONAL ITEMS to engage and promote BRAND LOYALTY and EMPLOYEE SATISFACTION.
Job Summary:
This position will provide support to the Sales Rep and team in the ongoing development of existing and prospective clients by establishing brand solutions and promotional products to a wide variety of businesses. This individual must have a track record of satisfying customers and excellent communication skills.
Responsibilities and Daily Tasks
- Create a relationship with Sales Reps and develop seamless interface with customers.
- Provide administrative, clerical, and customer support.
- Enter purchase orders provided by Sales Reps.
- Ensure a positive and high-quality customer experience through all interactions.
- Communicate with sales & clients as necessary regarding their order, to include, but not limited to, stock issues, production delays, art changes, and purchase order cost variance research.
- Coordinate shipping to multiple locations, follow specific guidelines, and track shipments/deliveries.
- Manage proof approvals with clients and suppliers.
- Drive sales growth, brand engagement, and other key metrics with designated accounts.
- Accurate and complete note taking in ERP system.
- Support and perform other duties as requested or assigned such as but not limited to company store launches, kitting projects, etc.
- Cross train with other departments.
- Work with a team of Account Managers and other departments to find appropriate solutions, attend weekly Account Manager L10 meetings and vendor meetings.
- Help manage main phone line and transfer calls.
- The Ability to manage house accounts while growing revenue
Job Qualifications:
- Associate Degree or relevant
- Minimum 3 years of relevant sales support experience
- Promotional Product experience a must
- Proficient Excel Knowledge
- Microsoft Office 365 proficiency
- SharePoint proficiency
- Fulfillment and inventory a plus
- Traction/EOS experience a plus.
Skills Required:
- Two years promotional product experience
- Minimum two year ERP/CRM experience - Acumatica Experience a Plus
- Positive attitude and is customer oriented
- Resourceful, well organized, dependable, efficient and detail oriented
- Comfortable performing multifaceted projects in conjunction with day-to-day activities
- Ability to work efficiently under stress
- Strong written and verbal skills
- Excellent telephone skills and computer knowledge
Benefits
Hard and soft benefits offered including company subsidized Medical Health Plan, Dental, Vision, Life, Disability, 401K, and PTO. Most benefits dependent on Full Time employment.
Job Type: Part Time, Full-time, Hybrid
Pay: $40,000.00 - $60,000.00 per year
Job Types: Full-time, Part-time
Pay: $40,000.00 - $60,000.00 per year
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- promotional product industry: 3 years (Preferred)
Work Location: Hybrid remote in Hopkins, MN 55343
Salary : $40,000 - $60,000